Diamond Smith
Chicago
Summary
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Diligent Desired Position with solid background in patient care. Known for providing compassionate support and ensuring patient comfort. Demonstrated ability in monitoring vital signs and assisting with daily living activities.
Professional with strong background in customer engagement and satisfaction. Proven track record in effectively resolving issues and enhancing client experiences. Excel in team collaboration and adaptable to changing needs. Skilled in communication, problem-solving, and building rapport with clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician Registry
Shirley Ryan Ability Lab
11.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Nike Athlete
Nike
10.2021 - 05.2023
- Assist customers by answering any questions they have about the merchandise and helping them find the items they are looking for
- Works the cash register, paying close attention to detail to ensure that all customers are being charged the correct amount
- Provides service in the fitting room, directing customers to open rooms and ensuring the rooms are clean after each use so the next customer has a great experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built relationships with customers to encourage repeat business.
- Enhanced brand loyalty by providing exceptional customer service through active listening and problemsolving.
Home Health Care, Aide
Elara Caring
03.2020 - 07.2021
- Supported patients by providing housekeeping and laundry service, shopped for groceries and other household supplies, prepared meals, and ran their various errands
- Assisted patients by providing hygiene services such as bathing, dressing, and grooming
Temporary Stocker
Wal-Mart
09.2020 - 12.2020
- Stocked shelves at the store, ensuring that there was plenty of merchandise on the shelves, so customers had a wide variety of items to choose from
- Changed store displays according to specific diagrams to ensure that sale items always stood out, so customers were drawn to them
Nike Athlete
Nike
01.2020 - 11.2020
- Provided excellent customer service by maintaining a working knowledge of the products in order to best answer customer questions
- Communicated effectively with team members and supervisors to make sure that all tasks in the store were completed
Education
Associates degree - Business
Philander Smith College
Little Rock, AR05.2020
High School Diploma - undefined
Chicago Quest High School
Chicago, IL01.2019
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Feeding assistance
- Patient positioning
- Patient services
Certification
- CNA - Certified Nurse Assistant
Timeline
Patient Care Technician Registry
Shirley Ryan Ability Lab
11.2023 - Current
Nike Athlete
Nike
10.2021 - 05.2023
Temporary Stocker
Wal-Mart
09.2020 - 12.2020
Home Health Care, Aide
Elara Caring
03.2020 - 07.2021
Nike Athlete
Nike
01.2020 - 11.2020
Associates degree - Business
Philander Smith College
High School Diploma - undefined
Chicago Quest High School
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