Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Diamond Jones

Springfield

Summary

Results-driven professional with a proven track record at SIU MEDICINE, specializing in streamlining front office operations and enhancing patient communication. Expertise in conflict resolution and strong organizational skills have led to marked improvements in patient satisfaction. Skilled in managing large transactions and fostering teamwork, consistently delivering exceptional customer service and operational efficiency.

Overview

19
19
years of professional experience

Work History

Medical Offices Associate

SIU MEDICINE
Springfield
03.2023 - Current
  • Provides the first line of communication with medical and dental patients at the front desk.
  • Answers front desk phones to assistant patients.
  • Conduct clinical medical office duties, such as scheduling medical patient appointments and accessing providers’ appointment schedules through the Electronic Scheduling system (IDX).
  • Document Medical records patient numbers on outside medical records using Electronic Medical Records (EHR) system and/or the Athena IDX scheduling system.
  • Direct contact with medical patients while taking accurate and detailed medical messages for clinical staff.
  • Review of medical records in the EHR on patients checking to see that all consent, HIPAA, and Medical Records releases are signed, dated, and witnessed documents.
  • Managed front office activities, such as filing medical record documents and confirming electronic medical records located in two system such as EHR and IDX.
  • Responsible for ordering front office supplies.

Account Manager

Discover Financial Service
09.2022 - 11.2023
  • Taking inbound calls from Card Members
  • Chatting/Messaging with Card Members
  • Scheduling/Handling payments and members Personal information
  • De-escalating upset/irate callers

Clerk

USPS
06.2021 - 10.2023
  • Sorting mail and parcel/package
  • Organizing for mail carriers

Patient Registrar/ Patient Advocate

HSHS Medical Group
Springfield
01.2020 - 08.2020
  • Scheduling medical appointments for patients.
  • Registering medical patients for appointments and to ensure all medical consents and required documentation are completed.
  • Obtaining medical referrals
  • Obtaining all patient medical studies needed for upcoming appointments for the patients.

Customer Advocate

BCBSIL/HCSC
Springfield
11.2014 - 04.2019
  • Delivered superior customer support to medical Providers, Hospitals, and company members.
  • I worked remotely in the call center from home.

Cashier

Flik
Chicago
07.2012 - 11.2014
  • Provided excellent customer services
  • Cash handling skills

Manager /Cashier

Burger King
Chicago
11.2009 - 01.2010
  • Provided excellent customer services
  • Cash handling skills
  • Ensured all inventory was accurate

Dietary Aid

South Sub Hospital
Chicago
10.2005 - 08.2007
  • Prepared and delivered food to patients
  • Assisted with cafeteria upkeep
  • Assisted with external and internal customer orders

Education

GED -

Kennedy King
Chicago, IL
08.2011

Skills

  • Strong organization skills
  • Sharp problem solver
  • Active listening skills
  • Seasoned in conflict resolution
  • Customer Service skills
  • Energetic work attitude
  • Large cash/check deposits expert
  • Adaptive team player

Accomplishments

  • Customer interface
  • Customer services call center
  • Consistently generated additional revenue through skilled sales techniques.

Personal Information

Title: Customer Service Representative

Timeline

Medical Offices Associate

SIU MEDICINE
03.2023 - Current

Account Manager

Discover Financial Service
09.2022 - 11.2023

Clerk

USPS
06.2021 - 10.2023

Patient Registrar/ Patient Advocate

HSHS Medical Group
01.2020 - 08.2020

Customer Advocate

BCBSIL/HCSC
11.2014 - 04.2019

Cashier

Flik
07.2012 - 11.2014

Manager /Cashier

Burger King
11.2009 - 01.2010

Dietary Aid

South Sub Hospital
10.2005 - 08.2007

GED -

Kennedy King

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Diamond Jones