Diamond Hill
Elwood
Summary
Qualified phlebotomist with hands-on experience in phlebotomy procedures and patient interaction. Conducted venipunctures, capillary punctures, and specimen handling with adherence to safety protocols. Demonstrated proficiency in accurate labeling and record-keeping, ensuring high-quality patient care and sample integrity.
Overview
8
8
years of professional experience
Work History
Phlebotomy Intern
Primary Care/Labcorp
01.2025 - 06.2025
- Performed venipuncture procedures, ensuring patient comfort and safety during blood draws.
- Assisted in labeling and processing specimens for timely testing results.
- Maintained cleanliness and organization of phlebotomy supplies and work area.
- Collaborated with healthcare professionals to enhance patient care protocols.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Contributed to efficient laboratory operations by accurately entering patient data and test orders into the electronic medical records system.
- Improved accuracy in identifying veins through extensive practice of palpation techniques on various skin types and ages.
- Ensured proper patient identification before each procedure, minimizing risk of incorrect blood collection or results reporting.
- Assisted in maintaining a clean and organized phlebotomy station, adhering to infection control protocols.
- Utilized knowledge of various needle gauges and equipment for successful blood collection from difficult-to-access veins.
- Developed strong rapport with patients, addressing their concerns and alleviating anxiety prior to blood draws.
- Collaborated with laboratory staff for accurate specimen labeling, reducing misidentification errors.
- Maintained detailed records of all collected samples, contributing to seamless communication between the lab and medical teams.
- Provided exceptional customer service while registering patients and verifying insurance information, ultimately streamlining the check-in process.
- Enhanced patient experience by providing compassionate and efficient blood draw services.
- Maintained strict confidentiality regarding patient information according to HIPAA regulations while processing paperwork related to test orders or results documentation.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Associate
Amazon
09.2022 - 06.2025
- Streamlined order fulfillment processes to enhance efficiency and reduce processing time.
- Collaborated with cross-functional teams to improve inventory management systems and accuracy.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Maintained accurate inventory records using warehouse management systems for streamlined operations.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 70 pounds.
Sales Associate
Ross Dress for Less
02.2020 - 03.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Trained new associates on customer service best practices and operational procedures.
- Organized merchandise displays to maximize visibility and attract customer interest.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Monitored inventory levels and restocked shelves to maintain optimal product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Crew Member
Wendy's
03.2017 - 04.2020
- Provided exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Collaborated with team members to ensure timely service delivery during peak hours.
- Assisted in training new crew members on operational procedures and best practices.
- Resolved customer issues promptly, improving satisfaction rates through effective communication.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Crew Member
Cinemark Theaters
11.2018 - 05.2019
- Monitored inventory levels and restocked supplies to maintain optimal operational flow.
- Implemented strategies to enhance workflow efficiency, resulting in improved service times.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Increased customer satisfaction with prompt and accurate order taking.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Education
2 Year, Then Transfer To A 4 Year, Working On M.D. - Chemistry (Anesthesiology)
Joliet Junior College
Joliet, IL05-2027
High School Diploma -
Joliet Central High School
Joliet, IL05-2020
Skills
- Vein selection
- Order of draw
- Venipuncture
- Blood collection techniques
- Needle disposal
- Sample and specimen collection
- Specimen labeling procedures
- Patient confidentiality
- Capillary puncture
- Specimen handling
- Confidentiality adherence
- Infection control
- Patient identification
- Anatomy
- Proper labeling
- Patient care
- HIPAA compliance
- Patient support
- Health and safety
- Data entry
- HIPAA
- Medical terminology
- Patient preparation
- Quality assurance
- Sanitation and sterilization
- Communication
- Teamwork
- Team leader
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Active listening
- Decision-making
- Relationship building
- Patient monitoring
Timeline
Phlebotomy Intern
Primary Care/Labcorp
01.2025 - 06.2025
Associate
Amazon
09.2022 - 06.2025
Sales Associate
Ross Dress for Less
02.2020 - 03.2022
Crew Member
Cinemark Theaters
11.2018 - 05.2019
Crew Member
Wendy's
03.2017 - 04.2020
2 Year, Then Transfer To A 4 Year, Working On M.D. - Chemistry (Anesthesiology)
Joliet Junior College
High School Diploma -
Joliet Central High School
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