Diamond Dillard
Aurora
Summary
I have worked in customer services for over 15 years in Retail, Financial Services and Mortgages.
Overview
15
15
years of professional experience
Work History
Financial Services Representative
Lending Solutions Inc
Elgin
07.2017 - 08.2025
- Occasionally help the new hires on training help desk by answering supervisor calls and questions when needed.
- Handling over 100 calls per shift for web chats, inbound and outbound calls.
- Company metrics included talk time, wrap up time, web chats, productivity and overall call quality. My KPI’s averaged in the 90 percentile for my department.
Walmart Inc
10.2010 - 06.2018
- Processing returns
- Bill payments
- Cashing checks
- Handling substantial amounts of money
- Processing wire transfers
Education
Surgical Technician - Fashion Studies
College of Dupage
Glen EllynSkills
- Inbound and outbound calls
- Web chats
- Payment reminders for delinquent accounts and loans
- Processing loan payments
- Processing payments for delinquent and charged off accounts
- Account reconciliation
- Reviewing credit reports
- Booking appointments
- Quoting rates
- Promoting products
- Submitting applications for mortgage loans
- Processing returns
- Bill payments
- Cashing checks
- Handling substantial amounts of money
- Processing wire transfers
- Payment processing
- Customer service
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Verbal communication
- Problem resolution
- Basic math
- Assisting customers with setting up payment plans options and payment arrangements on charged off and delinquent accounts
References
- Crystal Jackson, Walmart Inc, 708-712-0968
- Latrice, Walmart Inc, 630-554-3014
- Ebony, 630-506-3075
Additional Education
I have taken classes for Fashion Studies, Real Estate and I will be starting classes in the Fall of 2025 to become a surgical Technician.
Leadership Experience
At Lending Solutions Inc, I would occasionally help the new hires on training help desk by answering supervisor calls and questions when needed.
Timeline
Financial Services Representative
Lending Solutions Inc
07.2017 - 08.2025
Walmart Inc
10.2010 - 06.2018
Surgical Technician - Fashion Studies
College of Dupage