Diamond Adams

• Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
• Prepared and administered medications to alleviate patient symptoms.
• Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
• Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed multi-line phone system and pleasantly greeted patients

•Provide back up support for the medical assistant team, which includes all functions of a medical assistant.

•Assist in the supervision of work and performance of clinic staff including reception, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.

•Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.

•Assist with clinic scheduling problem solving, patient wait times, and other areas of concern.

• Provided exceptional patient support, addressing concerns and facilitating seamless appointment scheduling.
• Promoted a safe working environment by adhering to infection control protocols in accordance with OSHA guidelines.

• Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections,removing sutures or drawing blood
• Record patients' medical history, vital statistics, or information such as test results in medical records
• Perform routine laboratory tests and sample analyses.
• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.