Summary
Overview
Work History
Education
Skills
Timeline
Generic
Diamon McClendon

Diamon McClendon

Chicago

Summary

TheResults-driven professional with strong aptitude for delivering best-in-class services to customers with keen focus on optimizing customer journeys and driving positive outcomes, complemented by track record of delivering excellent customer service across diverse Industries. Well-versed in fostering lasting client relationships, delivering outstanding experiences, and ensuring unparalleled satisfaction. Proven history of identifying problems and resolving complex issues to fulfill customer requirements. Dedicated problem solver and team player, committed to driving success and exceeding expectations in every endeavor. Equipped with excellent Customer service skills with ability to liaise across multiple business functions to attain bottom-line results. Instrumental in administrative management to distribute activities/tasks, enhance employee performance, and accomplish targets. Technically proficient in MS Office Suite and work now management systems/applications.

Overview

7
7
years of professional experience

Work History

Customer Care Specialist

Care.com
01.2020 - 01.2025
  • Demonstrated exceptional skills in answering inbound calls and assisting members who submit requests via email/web/chat. delivering professional customer service.
  • Monitored daily call volumes, messages, and touch points, while successfully retaining and growing a positive customer relationships.
  • Gained in-depth knowledge of company's services, products, industry. and competitors allowing assistance to Care.com management team with analyzing sales and financial metrics.
  • Assessed member needs by active listening, probing, and problem-solving skills and providing guidance related to the presenting need.
  • Maintained consistent adherence to metric standards. including SLA and average speed to answer. to ensure the highest satisfaction.
  • Verified member eligibility , recording request in our CRM system, and providing details about benefits based on individual benefits plans.
  • Bug reporting and trouble shooting any system errors customers may run into, ensuring all request were submitted properly.

Customer Support Manager

Right Brain Digital Solutions
01.2018 - 01.2020
  • Assisted clients via telephone and email to ensure high levels of satisfaction and retention.
  • Responded to pressing client issues to avoid escalations.
  • Created robust marketing strategies by utilizing latest industry techniques.
  • Set sales objectives and collaborated with team to formulate plans and meet goals.
  • Supplied detailed reports on performance statistics to address areas of improvement.
  • Promoted marketing solutions, increased customer base, and supported business goals by engaging with business owners.
  • Managed and maintained steady and well-balanced pipeline of opportunities and closed deals throughout sales cycle.
  • Ensured high levels of customer satisfaction by building and strengthening strong professional client relationships.
  • Accomplished and exceeded individual sales objectives and quotas on weekly and monthly basis.

Education

Associate of Arts - Cosmetelogy

Paul Mitchell The School
Chicago, IL
10-2018

Skills

  • Customer Service & Support
  • Project Coordination/Management
  • Strategic Planning & Execution
  • Operations Management
  • Team Leadership & Development
  • Customer Relationship Management
  • Sales Quota Management
  • Issue Identification & Resolution
  • Market Research & Analysis
  • Relationship Building

Timeline

Customer Care Specialist

Care.com
01.2020 - 01.2025

Customer Support Manager

Right Brain Digital Solutions
01.2018 - 01.2020

Associate of Arts - Cosmetelogy

Paul Mitchell The School
Diamon McClendon