Dhane Johnson
Chicago
Summary
Versatile and results-driven professional with experience supporting customer service, sales, and operational functions in fast-paced environments. Strong background in problem-solving, team collaboration, and maintaining efficient, customer-focused operations while ensuring accuracy and professionalism.
Overview
2
2
years of professional experience
Work History
Retail Customer Service Representative
Whole Food Market
Chicago
10.2024 - 04.2026
- Managed daily cash handling procedures, including opening and closing registers, balancing cash drawers, and maintaining accurate financial records.
- Provided exceptional customer service by assisting shoppers, addressing inquiries, resolving concerns, and processing returns and exchanges.
- Fulfilled online grocery orders through in-store shopping, ensuring accuracy, quality, and timely order completion.
- Trained and assisted team members with customer service procedures and daily operational tasks.
- Consistently followed company policies, food safety standards, and quality assurance guidelines.
- Resolved customer concerns professionally and efficiently, contributing to high levels of customer satisfaction and retention.
Front Desk & Membership Coordinator
Planet Fitness
Chicago
01.2024 - 09.2024
- Assisted prospective and existing members by answering phone inquiries, providing information on memberships, and enrolling new members both in person and over the phone.
- Delivered exceptional customer service by addressing member concerns, resolving issues, and creating a welcoming gym environment.
- Processed membership sales, account updates, and related administrative tasks while maintaining accurate member records.
- Monitored the gym floor to ensure compliance with club policies, safety standards, and member conduct guidelines.
Education
High School Diploma -
Kenwood Academy High School
Chicago, IL05-2024
Skills
- Cash handling
- Customer service
- Customer relationship management
- Conflict resolution
- Attention to detail
- Effective communication
- Adaptability
- Team collaboration
Timeline
Retail Customer Service Representative
Whole Food Market
10.2024 - 04.2026
Front Desk & Membership Coordinator
Planet Fitness
01.2024 - 09.2024
High School Diploma -
Kenwood Academy High School