Deyanira Ortiz
Joliet
Summary
Business professional with keen eye for administrative excellence and customer service. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Receptionist, Office Manager
MDM Transport Solutions
10.2021 - 08.2024
- Greeted and directed visitors to appropriate personnel, enhancing customer experience.
- Managed incoming calls and routed inquiries efficiently, ensuring timely communication.
- Maintained organized reception area, contributing to a professional office environment.
- Scheduled appointments.
- Established positive relationships with clients through effective communication and assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Empire Auto Sales
01.2015 - 02.2020
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Managed incoming calls and directed inquiries to appropriate departments.
Medical Assistant
Doctor's On Wheels
03.2013 - 08.2014
- Managed patient scheduling and maintained accurate medical records to enhance workflow efficiency.
- Conducted vital sign assessments and documented patient history to ensure comprehensive care delivery.
- Assisted healthcare providers during examinations, enhancing overall patient experience and satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Education
Medical Assistant
Westwood College
Woodridge, IL01-2012
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Scheduling
- Greeting and seating clients
- Documentation and reporting
- Phone etiquette
- Positive and professional
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist, Office Manager
MDM Transport Solutions
10.2021 - 08.2024
Receptionist
Empire Auto Sales
01.2015 - 02.2020
Medical Assistant
Doctor's On Wheels
03.2013 - 08.2014
Medical Assistant
Westwood College