Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deyanira Lima

Joliet

Summary

Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Eager to lend combined knowledge and skills to enhance business performance. Devoted to representing a positive brand image, and developing relationships with customers. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs and increase service value.

Overview

4
4
years of professional experience

Work History

Shift Manager

McDonald's
Plainfield
10.2022 - Current
  • Reviewed restaurant goals, proper procedures, promotions, and other topics with the crew.
  • Set goals for each shift, delegated tasks, and tracked team progress hourly.
  • Analyzed sales data to identify trends and areas for improvement.
  • Monitored food production, cleanliness, and customer service.
  • Resolved conflicts in a professional manner.
  • Responsible for ensuring operations run smoothly.

Crew Trainer

McDonald's
Plainfield
05.2022 - 10.2022
  • Properly trained new crew members on the store's procedures.
  • Monitored employee performance, and offered feedback for improvement to ensure they were advancing.
  • Supported management in identifying training needs and opportunities.

Crew Member

McDonald's
Plainfield
04.2021 - 05.2022
  • Handled order taking, cashier duties, preparing food and drinks, and serving customers.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Ensured that the store was cleaned and stocked.
  • Responsible for providing customers with a quick and enjoyable experience.

Education

Some College (No Degree) - Marketing

Elmhurst University
Elmhurst, IL
05-2027

Skills

  • Interpersonal skills
  • Customer service focus
  • Team leadership
  • Business planning
  • Data analysis and sales strategies
  • Time management and organization

References

References available upon request.

Timeline

Shift Manager

McDonald's
10.2022 - Current

Crew Trainer

McDonald's
05.2022 - 10.2022

Crew Member

McDonald's
04.2021 - 05.2022

Some College (No Degree) - Marketing

Elmhurst University

Similar Profiles

CREATE PROFILE
Deyanira Lima