Dexter Rogers
Chicago
Summary
Healthcare professional with experience in benefits verification, patient access, and intake processes. Demonstrated success in streamlining patient onboarding and authorization workflows through effective team collaboration. Strong knowledge of insurance policies and healthcare coding, alongside proficiency in relevant software.
Overview
12
12
years of professional experience
Work History
Intake Coordinator
Premier Infusion and Healthcare Services, Inc.
Torrance
11.2025 - Current
- Process incoming referrals from physician offices and other referral sources to initiate patient intake for home infusion therapy services
- Submitted, tracked, and followed up on prior authorization requests to medical plans and pharmacy benefit managers, ensuring timely approvals and patient access to services
- Coordinated with internal teams including pharmacists, home health, billing, and desk techs to effectively resolve intake, authorization, and SOC issues, facilitating seamless patient onboarding
- Communicated with patients and caregivers to collect missing documentation, explain home infusion services, and clarify financial responsibilities, enhancing patient understanding and satisfaction
- Enter and maintain patient demographic, clinical, insurance, and physician information in Caretend
- Prepare and complete required SOC documentation, including Consent For Treatment and Financial Obligation Estimate form
- Manage inbound and outbound calls with patients, physician offices, case managers, and nursing agencies
- Provide ongoing customer service and education to patients and referral sources throughout the intake and onboarding process
- Maintain referral logs and patient document tracker
Intake Coordinator
KabaFusion
Chicago
07.2025 - 09.2025
- Conducted initial welcome calls to onboard new home infusion patients, facilitating safe transitions from hospital/clinic to home while verifying personal, medical, and insurance information
- Processed and advanced new home infusion referrals by entering accurate demographic, diagnostic, and treatment data in CPR+
- Verified insurance eligibility and infusion therapy coverage across multiple payers
- Submitted and tracked prior authorization requests with medical plans and PBMs
- Calculated patient financial responsibility and communicated copays, addressing billing concerns to enhance patient understanding of costs
- Collaborated with sales and clinical teams to ensure completeness of referral documentation, improving referral processing efficiency
- Initiated and followed up on peer-to-peer reviews and appeals to support treatment approvals
- Completed start-of-care documentation including Admissions Agreement, Financial Agreement, and ABN
- Coordinated with care teams to schedule delivery and nursing services for patients.
Benefits Verification Specialist
CVS Health
Mt. Prospect
12.2020 - 07.2025
- Verified coverage for commercial, PBM, Medicaid, and Medicare patients for IVIG, SCIG, and specialty drug infusion and nursing services
- Engaged with payer websites and PBMs to obtain eligibility and authorization for patient services
- Re-verified benefits for medication or payer changes, preventing registration and billing delays
- Contacted insurance carriers and medical groups to confirm financial risk and network participation for HMO policies, ensuring compliance with reimbursement protocols
- Reviewed insurance contracts, CPT/HCPCS code requirements, and plan pricing to ensure a path to payment
- Reviewed specialty intake workqueues in Epic to ensure all new patient referrals included required documentation and accurate insurance information
- Created patient cost estimates and communicated financial obligations.
- Selected as a pioneering team member of the Blue Cross Blue Shield Specialty Intake Team initiative, improving intake accuracy and turnaround time
- Key contributor to Project Cedar (1,500-patient transition) and Project Capri (pharmacy closure transition project).
Patient Access Representative
NorthShore University HealthSystem
Skokie
12.2019 - 08.2020
- Secured timely insurance authorizations for diagnostic tests and procedures to facilitate patient care and expedite treatment
- Registered patients and verified Medicare, Medicaid, and commercial insurance eligibility through NEBO and OneSource, communicating financial responsibilities clearly
- Scheduled new and existing patients for radiology and physician exams in Epic, including STAT and same-day procedures requiring departmental approval
- Processed patient requests for referrals, prescriptions, and medication refills, ensuring seamless communication across multiple hospital departments
- Conducted COVID-19 screening and reviewed exam prep instructions for MRI, CT, Ultrasound, and X-ray appointments
- Achieved 92%+ Quality Assurance call score, demonstrating commitment to accuracy, professionalism, and enhanced patient satisfaction
- Remained fully compliant with HIPAA and organizational privacy standards
- Verified physician licensure via NPPES and IDFPR databases to maintain regulatory compliance
Service Experience Manager
Nordstrom Rack
Northbrook
02.2014 - 09.2019
- Coordinated talent acquisition via Workday, streamlining scheduling and onboarding processes
- Drove sales growth by 2.1% and achieved a 5.4% increase in credit card sales through training initiatives
- Managed payroll, deposits, and financial variance reports, ensuring accuracy and compliance with budgetary guidelines
- Facilitated team meetings and led process standardization projects, enhancing operational efficiency
Education
High school diploma -
Stephen Tyng Mather
Chicago, ILSkills
- Medical Terminology
- HCPCS and CPT Coding
- Insurance Verification and Authorizations
- Electronic Medical Records
- Patient Records Management
- Documentation
- Care Coordination
- Microsoft Office Suite (Excel, Word, Outlook)
- Cross-Departmental Collaboration
- Time Management
- Multitasking and Organization
- Patient Relations
Timeline
Intake Coordinator
Premier Infusion and Healthcare Services, Inc.
11.2025 - Current
Intake Coordinator
KabaFusion
07.2025 - 09.2025
Benefits Verification Specialist
CVS Health
12.2020 - 07.2025
Patient Access Representative
NorthShore University HealthSystem
12.2019 - 08.2020
Service Experience Manager
Nordstrom Rack
02.2014 - 09.2019
High school diploma -
Stephen Tyng Mather