Dew Phonthong
Chicago
Summary
Versatile leader with 10+ years of experience overseeing daily hospitlity operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Bakers Square Restaurant & Bakery
11.2015 - Current
- Managed daily operations including opening/closing procedures, and cash control
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintain positive work environment ensuring both guest satisfaction and low employee turnover
- Assisted in recruiting, hiring and training of team members.
- Maintain cleanliness and ensured all operations are in compliance with company standards, city and state regulations
- Execute new menu items and system roll-outs
General Manager
The Fresh Diet
12.2012 - 07.2015
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw training of more than 15 team members.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Associate of Applied Science - Business Management
Morton College
Cicero, ILGED -
Malcolm X College
Chicago, ILSkills
- Team leadership
- Employee relations
- Workflow coordination
- Business operations
- Food safety and sanitation
- Staff development
- Customer service
- Facility maintenance
Timeline
Assistant General Manager
Bakers Square Restaurant & Bakery
11.2015 - Current
General Manager
The Fresh Diet
12.2012 - 07.2015
Associate of Applied Science - Business Management
Morton College
GED -
Malcolm X College
Similar Profiles
Scott McSorleyScott McSorley
Dishwasher at Perkins Family RestaurantDishwasher at Perkins Family Restaurant
Kara BloklandKara Blokland
Retail Customer Service Representative at University Square Bakery & DeliRetail Customer Service Representative at University Square Bakery & Deli
Prabhani KoshikaPrabhani Koshika
Store Manager at Sapidro Bakers And RestaurantStore Manager at Sapidro Bakers And Restaurant