Devon Taylor
Chicago
Summary
Dynamic client relations professional with a proven track record at Gucci, excelling in data analysis and relationship building. Recognized for enhancing customer service efficiency and driving sales through targeted marketing initiatives. Adept at fostering collaborative environments while delivering tailored solutions that exceed client expectations.
Overview
16
16
years of professional experience
Work History
Lead Client Advisor/Supervisor
Gucci
Rosemont
08.2023 - Current
- Acquired new clients via targeted marketing initiatives and word-of-mouth referrals.
- Attended industry events to generate sales leads through networking.
- Partnered with senior management to develop client relations initiatives.
- Conducted analysis of customer data to identify trends and insights.
- Onboarded new staff, focusing on customer service protocols.
- Handled escalated inquiries swiftly, ensuring professionalism at all times.
- Recognized opportunities for enhancing customer service efficiency.
- Collaborated in teams to drive workplace productivity and outcomes.
Client Advisor
Louis Vuitton - LVMH
Chicago
08.2021 - 07.2023
- Identified client needs and provided tailored solutions.
- Kept confidential client information properly protected and only used for official purposes.
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Identified opportunities for improvement in customer service processes and procedures.
- Developed relationships with clients through regular communication and follow-up.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Assistant Manager
MAC Cosmetics
Calumet City
10.2009 - 07.2019
- Streamlined operational strategies to enhance efficiency and productivity.
- Analyzed business performance data to forecast results for upper management.
- Mediated employee conflicts, facilitating effective resolutions to disputes.
- Reviewed employee performance, providing coaching and feedback for improvement.
- Organized training sessions to acclimate new hires to workplace environment.
- Delegated tasks to staff while establishing priorities and goals.
- Maintained accurate records of sales transactions via point-of-sale systems.
- Planned and led team meetings to communicate business priorities and review outcomes.
Education
Cosmetology
Twin Cities Beauty College
Saint Joseph, MI11-2005
Some College (No Degree) - Business Management
Columbia College, Chicago
Chicago, ILSkills
- Client relations
- Customer service
- Data analysis
- Sales strategies
- Market research
- Relationship building
References
References available upon request.
Timeline
Lead Client Advisor/Supervisor
Gucci
08.2023 - Current
Client Advisor
Louis Vuitton - LVMH
08.2021 - 07.2023
Assistant Manager
MAC Cosmetics
10.2009 - 07.2019
Cosmetology
Twin Cities Beauty College
Some College (No Degree) - Business Management
Columbia College, Chicago
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