Devon Northrop
Chicago
Summary
Dynamic HR Business Partner with a strategic focus on people and culture, possessing a proven track record in fostering employee engagement and driving organizational success. Experienced in developing and implementing HR strategies aligned with business objectives to enhance overall performance and productivity. Adept at talent management, including recruitment, onboarding, and retention, ensuring the right fit for both company culture and operational needs. Skilled in conflict resolution and employee relations, maintaining a harmonious workplace environment. Proficient in leveraging data-driven insights to inform decision-making and optimize HR processes. Expert in compliance and risk management, ensuring adherence to legal and regulatory standards. Recognized for exceptional communication and interpersonal skills, facilitating effective collaboration across all organizational levels.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director, Human Resources & Operations
NAHQ - National Association for Healthcare Quality
04.2025 - Current
- Lead NAHQ's HR and Operations strategy during a period of rapid organizational growth, including a 35% increase in headcount and the launch of a major strategic alliance.
- Report directly to the CFOO and serve on the leadership team, driving cross-functional initiatives that foster cultural transformation, leadership development, and operational efficiency.
- Oversee legal compliance, talent acquisition, total rewards, payroll, HR systems, and vendor management, while managing and mentoring the HR Manager and Office Administrator.
- Champion data-driven HR and change management strategies aligned with NAHQ's mission to improve workforce excellence in healthcare.
- Spearhead the redesign and operationalization of people and talent strategies, integrating performance management, onboarding, and leadership development frameworks into scalable processes.
- Advise executive leadership on workforce planning, organizational design, and change management initiatives that support high-performance culture in a remote-heavy hybrid environment.
- Oversee HR and operational compliance, risk mitigation, insurance programs, policy development, and contract/vendor management, ensuring alignment with legal and organizational standards.
- Lead strategic compensation and benefits design, emphasizing equity, inclusion, and talent retention.
- Manage HRIS (Paylocity), ensuring accurate payroll, benefits administration, and reporting across the employee lifecycle.
- Serve as culture steward and leadership coach, providing hands-on support and training to new managers and high-potential employees to drive individual and team growth.
- Collaborate with Finance to establish operational budgets, improve systems efficiency, and ensure resource planning meets evolving organizational needs.
Associate Director, Human Resources Business Partner
Pollination Capital
07.2024 - 04.2025
- Lead HR business partnering efforts across the US, EMEA, and APAC regions, ensuring alignment with Pollination's strategic goals and values.
- Act as the trusted advisor to leadership, coaches, and employees on key HR matters throughout the employee lifecycle.
- Champion employee relations and performance management processes by providing coaching, supporting performance expectations, and driving fair outcomes.
- Serve as the primary authority on US benefits, employment compliance, and policy implementation, ensuring all actions comply with federal and state regulations.
- Collaborate with cross-regional teams to design, launch, and scale global people programs, fostering a positive and inclusive employee experience.
- Developed a comprehensive process for evaluating consultant fit, leading to improved team dynamics and client satisfaction.
- Built strategic partnerships with US, EMEA, and APAC leaders, facilitating seamless alignment on HR initiatives, employee milestones, and workforce planning.
- Spearheaded a comprehensive employee relations framework, supporting managers with live coaching, performance guidance, and resolution of ER issues to maintain an engaged workforce.
- Enhanced manager capabilities by embedding performance management tools and coaching techniques into the people manager toolkit, driving accountability and growth.
- Designed and implemented global policy updates, ensuring compliance with US federal and state employment regulations while driving global consistency in people policies.
- Optimized HRIS functionality within JustWorks to track HR data, streamline processes, and ensure effective benefits administration for US employees.
- Served as a subject matter expert on US benefits, providing guidance on benefit offerings, supporting employee queries, and driving clarity around benefit policies.
People Team Manager
Boston Consulting Group
03.2022 - 07.2024
- Direct the career development team, ensuring seamless execution of priorities and robust support to career development chairs and organizational Committees.
- Provide mentorship to career development chairs, equipping them with essential information for effective performance reviews.
- Serve as the primary authority on career development policies and processes, guaranteeing alignment across teams.
- Analyze emerging themes from review meetings and collaborate with recruiting to enhance hiring practices.
- Guide advisors and managers on termination discussions to comply with policies and legal standards.
- Collaborate with project managers to identify staffing requirements, define roles, and set criteria for optimal team composition.
- Developed a comprehensive process for evaluating consultant fit, leading to improved team dynamics and client satisfaction.
- Instituted a transparent bonus allocation framework, ensuring fair and consistent compensation across the organization.
- Conducted in-depth exit interviews, yielding actionable insights that reduced turnover rates.
- Enhanced the hiring process by integrating systematic trend analysis from performance reviews.
Talent Manager
West Monroe Partners
03.2021 - 02.2022
- Developed performance management programs, including goal-setting frameworks, review cycles, and employee development strategies.
- Coached managers and staff on performance and career progression, ensuring alignment with personal/organizational objectives.
- Analyzed performance data to uncover trends and inform targeted improvements.
- Led training sessions on performance management, fostering a culture of continuous learning and development.
- Supported organizational design and strategic change management in partnership with executive leadership.
- Administered annual surveys to gauge organizational climate and employee engagement, collaborating with stakeholders to align questions with company values and strategic direction.
- Streamlined performance review process, enhancing efficiency and employee participation.
- Increased employee satisfaction scores by 20% through targeted interventions based on survey feedback.
- Integrated ServiceNow platform, which optimized HR operational processes and productivity.
- Launched a Recognition Platform to acknowledge and reward outstanding employee contributions.
- Facilitated diversity and inclusion workshops, contributing to a 15% improvement in workplace diversity metrics.
Human Resources Business Partner
Alvarez & Marsal
01.2021 - 01.2022
- Collaborated with senior leadership at Alvarez & Marsal to enhance organizational effectiveness and deploy strategic HR initiatives.
- Analyzed and revamped benefits programs, including health, retirement, and employee perks, to align with workforce needs and market standards.
- Addressed employee relations proactively, applying consistent methodologies to mitigate risks.
- Partnered with global HR team to support talent development and maintain accurate employee records.
- Streamlined onboarding process, reducing time-to-productivity for new hires.
- Enhanced employee understanding of benefits by developing and leading comprehensive education sessions.
- Analyzed and revamped benefits programs, including health, retirement, and employee perks, to align with workforce needs and market standards, increasing employee satisfaction with HR services.
Human Resources Specialist
West Monroe Partners
03.2019 - 03.2021
- Developed and communicated HR policies, ensuring a thorough understanding among employees.
- Led the creation and execution of a COVID-19 response and re-entry plan, promoting a safe and informed workplace.
- Designed and launched the organization's inaugural recognition program to boost employee morale/retention.
- Administered benefits plans, orchestrating benefit roadshows, and spearheaded wellness initiatives to enhance employee well-being.
- Revamped the benefits enrollment process, transitioning from third-party BCBS to an internal system, resulting in a more seamless onboarding experience.
- Enhanced onboarding procedures to improve new hire integration and understanding of company benefits.
- Served as the primary liaison for all employee benefit inquiries, streamlining the enrollment process and addressing concerns with clarity and empathy.
Human Resources Coordinator
West Monroe Partners
04.2017 - 03.2019
- Managed onboarding process, ensuring seamless integration of new hires into organizational culture and maintaining employment records for compliance purposes.
- Transitioned HR documentation to 100% paperless, streamlining processes and improving document management efficiency.
- Maintained up-to-date organizational charts, contributing to structural clarity and operational efficiency.
Admissions Counselor
Roosevelt University
07.2015 - 04.2017
- Analyzed and assessed applications with a keen eye for academic excellence and potential.
- Engaged prospective students through consultative dialogue, enhancing their understanding of university offerings.
- Developed and maintained relationships with prospective students and educational partners, resulting in doubling the number of enrolled students within the assigned territory.
- Coordinated campus visit days and promotional events to showcase institutional benefits and foster interest.
Senior Commercial Recruiter
Aerotek Staffing Agency
05.2014 - 07.2015
- Created compelling job advertisements to attract qualified candidates, clearly communicated roles and responsibilities, and organized comprehensive training sessions.
- Maintained contractor records, coordinated with clients to assess ongoing staffing requirements, and provided support throughout the contract duration.
- Developed robust candidate pipelines, ensuring a consistent flow of talent for various client needs.
- Streamlined recruitment strategies to enhance efficiency and meet organizational hiring goals.
Education
Bachelor of Arts - Communications
Eastern Illinois University
05-2014
Skills
- Conflict Resolution & Mediation
- Workforce Planning & Talent Analysis
- Employee Onboarding & Offboarding
- Organizational Policy Adherence
- Team Efficiency Enhancement
- Career Development Leadership
- Diversity & Inclusion Initiatives
- Stakeholder Engagement
- Compensation & Benefits Management
- Performance Appraisal Management
- Change Management
- Organizational Development
Certification
SHRM-CP, 2019
Timeline
Director, Human Resources & Operations
NAHQ - National Association for Healthcare Quality
04.2025 - Current
Associate Director, Human Resources Business Partner
Pollination Capital
07.2024 - 04.2025
People Team Manager
Boston Consulting Group
03.2022 - 07.2024
Talent Manager
West Monroe Partners
03.2021 - 02.2022
Human Resources Business Partner
Alvarez & Marsal
01.2021 - 01.2022
Human Resources Specialist
West Monroe Partners
03.2019 - 03.2021
Human Resources Coordinator
West Monroe Partners
04.2017 - 03.2019
Admissions Counselor
Roosevelt University
07.2015 - 04.2017
Senior Commercial Recruiter
Aerotek Staffing Agency
05.2014 - 07.2015
Bachelor of Arts - Communications
Eastern Illinois University
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