Devin Palomeno
Des Plaines
Summary
Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Call Center Representative
SMS Marketing Services
Arlington Heights, IL
01.2026 - 02.2026
- Managed high volume of inbound calls while maintaining customer satisfaction.
- Resolved customer inquiries by utilizing CRM software and internal databases.
- Provided product information and technical support to enhance user experience.
- Assisted in training new team members on communication protocols and systems.
Salesperson
McGrath Acura Of Morton Grove
Morton Grove, IL
05.2025 - 12.2025
- Developed strong customer relationships through effective communication and product knowledge.
- Assisted clients in selecting vehicles that matched their needs and preferences.
- Demonstrated vehicle features and benefits to enhance customer understanding and satisfaction.
- Collaborated with team members to maintain high standards of showroom presentation.
Mover
First Class Moving & Storage
Northbrook, IL
02.2025 - 04.2025
- Assisted in loading and unloading furniture and boxes safely to prevent damage.
- Operated moving equipment, including dollies and hand trucks, to streamline relocation processes.
- Collaborated with team members to ensure efficient packing and organization of items during moves.
- Conducted inventory checks to verify accuracy of items loaded onto moving vehicles.
BDC Service Representative
Lexus in Glenview
Glenview, IL
07.2024 - 02.2025
- Maintained an organized filing system for all customer related documents including invoices and repair orders.
- Analyzed sales trends to determine areas of improvement within the department.
- Monitored stock levels and placed orders when necessary to ensure adequate supplies were available.
- Provided excellent customer service through telephone, email, and face-to-face interaction.
- Developed strong communication skills with customers to provide solutions to their automotive needs.
Server
Belmont Village Senior Living
Glenview, IL
08.2023 - 02.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Crew Member
Crumbl Cookies
Arlington Heighs, IL
06.2022 - 01.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Handled customer complaints in a professional and courteous manner.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Placed orders into POS systems and handled cash and credit transactions.
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
Education
High School Diploma -
Buffalo Grove Highschool
Buffalo Grove05-2022
Skills
- Strong multitasking
- Call center experience
- Goal-oriented mindset
- Follow-up procedures
- Appointment scheduling
- Performance tracking
- Customer support
- Problem-solving skills
- Data entry
- Customer service
- Verbal and written communication
Timeline
Call Center Representative
SMS Marketing Services
01.2026 - 02.2026
Salesperson
McGrath Acura Of Morton Grove
05.2025 - 12.2025
Mover
First Class Moving & Storage
02.2025 - 04.2025
BDC Service Representative
Lexus in Glenview
07.2024 - 02.2025
Server
Belmont Village Senior Living
08.2023 - 02.2024
Crew Member
Crumbl Cookies
06.2022 - 01.2023
High School Diploma -
Buffalo Grove Highschool
Personal Information
Title: BDC Service Representative