Devin Pafford
Chicago
Summary
Results-oriented professional with a unique blend of military discipline and customer service expertise. Demonstrated success in team management, effective communication, and meticulous operational oversight. Committed to enhancing customer experiences while ensuring quality service delivery in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Assistant Sales Representative
Cintas
Romeoville
01.2024 - 07.2024
- Managed service routes to enhance customer satisfaction and operational efficiency.
- Delivered and serviced uniforms and facility products for commercial clients.
- Built professional relationships with clients to ensure retention and repeat business.
- Maintained precise service records and inventory levels to support timely delivery.
- Operated company vehicle safely, ensuring compliance with DOT regulations.
Lube Technician
Jiffy Lube
Crest Hill
07.2023 - 01.2024
- Serviced transmission, brake, coolant, and power steering systems to ensure vehicle safety and performance.
- Performed oil changes, filter replacements and routine maintenance on domestic and foreign vehicles.
- Conducted multi-point inspections, clearly explaining findings and service recommendations to customers.
- Maintained accuracy and attention to detail while working efficiently in high-volume environment.
- Enhanced customer experiences through professionalism and transparent communication of service findings.
Server/Barista/Pastry Merchant
The French Bakery & European Cuisine
Hilton Head Island
11.2022 - 03.2023
- Successfully operated peak morning and weekend brunch rushes with composure, coordinating efficiently between the dining floor, bakery counter, and kitchen.
- Upsold artisanal pastries, crepes, and specialty espresso beverages, contributing to increased customer satisfaction and sales.
- Delivered warm, European-style hospitality in a high-traffic fast-casual breakfast and brunch destination, enhancing guest experience.
- Ensured immaculate presentation of display cases and dining areas, reinforcing brand standards and compliance with health regulations.
Server/Food Runner
Old Bull Tavern
Beaufort
08.2022 - 11.2022
- Delivered upscale, hospitable table service in a bustling, top-tier downtown gastro-tavern known for its curated, rotating menu.
- Guided dining experiences by providing professional pairing recommendations for craft beers, cocktails, and wines.
- Educated guests on gourmet ingredients, wood-fired specials, and allergy accommodations to enhance dining experiences.
- Addressed guest needs in energetic environment, contributing to high check averages and strong community reputation.
Server/Dishwasher/Line Cook
Waffle House
Beaufort
06.2022 - 08.2022
- Managed rapid table turnover to enhance guest satisfaction in a fast-paced environment.
- Handled customer service with speed and precision in a high-volume, open-kitchen setting.
- Multi-tasked by taking orders, running food, clearing tables, prepping ingredients, and maintaining clean dishware during high-volume shifts.
- Memorized the signature Waffle House calling system and executed seamless communication with the grill operators and other staff.
- Processed cash and credit transactions, consistently balancing cash drawer with zero discrepancies throughout employment.
Sergeant E-5 / Aircraft Rescue and Firefighting Specialist / Explosive Ordnance Disposal Technician
United States Marine Corps
08.2013 - 06.2022
- Completed intensive military training focused on discipline, leadership, and operational readiness.
- Led and mentored junior Marines, supervised peers, and ensured personnel accountability while maintaining readiness of personnel, equipment, and resources.
- Operated, inspected, tested, and maintained firefighting and rescue equipment, enabling effective response to aircraft emergencies and life-safety incidents.
- Located, identified, rendered safe, and disposed of Explosive hazards - including conventional ordnance, improvised explosive devices, and chemical/biological threats - through meticulous planning and safety protocols.
- Adapted quickly and made sound decisions under high-pressure conditions to ensure mission success.
- Served in multiple locations during military assignments.
Education
Methods of Entry Course - Specialized Breaching Techniques (Advanced Military Occupational Specialty Course)
Quantico Station, VA08-2020
Explosive Ordnance Disposal Technician (Military Occupational Specialty School)
Naval School of Explosive Ordnance Disposal
Niceville, FL09-2019
Aircraft Rescue and Firefighting Specialist (Military Occupational Specialty School)
Goodfellow Air Force Base Fire Academy
San Angelo, TX11-2014
Marine Corps Basics (United States Marine Corps Bootcamp)
Marine Corps Recruiting Depot
San Diego, CA11-2013
High School Diploma -
Lincoln-Way Central High School
New Lenox, IL05-2013
Skills
- Customer relationship management
- Point of Sale Systems
- Microsoft Suite
- Google Suite
- Hospitality
- OSHA 10, 29, 30
- NFPA 470, 704, 1001, 1003
- Adaptability under pressure
- Complex problem-solving
- Interpersonal communication skills
- Customer service
Certification
- HMMWV Operators License
- P-19 A/B Firefighting Apparatus Operators License with Air Brakes
- Non-CDL Class C
- Health & Sanitation 101
- Advanced Diagnostics Training 1
- Hazmat Awareness and Operations
- Tactical Combat Casualty Care
Military Experience
United States Marine Corps, Various Locations, Sergeant E-5 / Aircraft Rescue and Firefighting Specialist / Explosive Ordnance Disposal Technician, 08/13 to 06/22, Commendations: Good Conduct Medal (x2) | National Defense Service Medal | Global War on Terrorism Expeditionary Medal | Global War on Terrorism Service Medal | Sea Service Deployment Ribbon (x2) | Certificate of Appreciation (x4) | Letter of Appreciation (x9) | Expert Rifle Qualification Badge (x4)
Timeline
Assistant Sales Representative
Cintas
01.2024 - 07.2024
Lube Technician
Jiffy Lube
07.2023 - 01.2024
Server/Barista/Pastry Merchant
The French Bakery & European Cuisine
11.2022 - 03.2023
Server/Food Runner
Old Bull Tavern
08.2022 - 11.2022
Server/Dishwasher/Line Cook
Waffle House
06.2022 - 08.2022
Sergeant E-5 / Aircraft Rescue and Firefighting Specialist / Explosive Ordnance Disposal Technician
United States Marine Corps
08.2013 - 06.2022
Methods of Entry Course - Specialized Breaching Techniques (Advanced Military Occupational Specialty Course)
Explosive Ordnance Disposal Technician (Military Occupational Specialty School)
Naval School of Explosive Ordnance Disposal
Aircraft Rescue and Firefighting Specialist (Military Occupational Specialty School)
Goodfellow Air Force Base Fire Academy
Marine Corps Basics (United States Marine Corps Bootcamp)
Marine Corps Recruiting Depot
High School Diploma -
Lincoln-Way Central High School