Devante Thomas
Bloomington,IL
Summary
Dynamic restaurant manager with proven expertise in team management, customer service excellence, and strategic planning. Achieved significant operational efficiency and enhanced customer satisfaction through effective training and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Qdoba Eats
Kansas City, MO
12.2023 - 05.2026
- Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on menu items and customer service protocols.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Implemented scheduling strategies to optimize labor costs and improve productivity.
General Manager
Hardees Resturamt
Kansas City, MO
12.2020 - 05.2026
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for new staff to enhance service quality.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends, informing strategic menu adjustments and promotions.
- Led team meetings to foster communication and improve staff collaboration and morale.
- Enhanced customer satisfaction through effective conflict resolution and feedback implementation.
Cashier
Hardees Resturamt
Kansas City, MO
12.2019 - 05.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections and ensured satisfaction with dining experience.
- Maintained cleanliness and organization of cashier area to enhance operational efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Shift Leader
Hardees
Kansas City, MO
06.2019 - 05.2026
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored new team members on operational procedures and customer service best practices.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Enhanced team performance through effective scheduling and resource allocation during peak hours.
- Maintained quality assurance by conducting regular inspections of food preparation and service areas.
- Resolved customer complaints promptly, improving overall satisfaction ratings within the store.
Cashier
Qdoba
Kansas City, MO
06.2019 - 03.2023
- Trained new staff on cash handling procedures and customer service best practices.
- Handled customer inquiries and resolved issues promptly to foster positive relationships.
- Monitored inventory levels for front-line supplies, ensuring availability during peak hours.
- Implemented strategies to reduce wait times, improving overall service speed and customer satisfaction.
Produce Manager
Kroger
Kansas City, MO
02.2018 - 12.2019
- Oversaw daily operations of produce department, ensuring quality and freshness standards met consistently.
- Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
- Trained and mentored team members on best practices for product handling and customer service.
- Implemented promotional displays to enhance product visibility and drive sales in produce section.
Cashier
Mc Donalds
Kansas City, MO
01.2016 - 01.2018
- Developed training materials for new employees, enhancing onboarding efficiency and consistency in service delivery.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Central High
Kansas City, MO05.2015
Skills
leadership& team management
Customer service excellent Problem solving skills
great communication
friendly
fast learner
Timeline
Restaurant Manager
Qdoba Eats
12.2023 - 05.2026
General Manager
Hardees Resturamt
12.2020 - 05.2026
Cashier
Hardees Resturamt
12.2019 - 05.2026
Shift Leader
Hardees
06.2019 - 05.2026
Cashier
Qdoba
06.2019 - 03.2023
Produce Manager
Kroger
02.2018 - 12.2019
Cashier
Mc Donalds
01.2016 - 01.2018
High School Diploma -
Central High