Destiny Wallace
Rochester
Summary
Results-driven Operations Manager with over 6 years of experience overseeing financial, administrative, and operational functions across multiple organizations. Proven ability to manage payroll, invoicing, collections, bookkeeping, and scheduling while improving cash flow and supporting business growth. Strong background in customer service, client coordination, and process improvement within healthcare, retail pharmacy, and childcare settings. Detail-oriented professional skilled in compliance, records management, and operational efficiency.
Overview
6
6
years of professional experience
Work History
Operations Manager
The Legacy Business Group
Rochester, IL
01.2023 - Current
- Manage all financial and administrative operations for a portfolio of 4 companies with combined annual revenue of $6 million.
- Oversee full-cycle payroll, scheduling, invoicing, collections, and bookkeeping functions for 6–10 employees across multiple entities.
- Improved cash flow by significantly reducing late payments through streamlined invoicing and collections processes.
- Reorganized and strengthened financial records and bookkeeping systems, enabling successful approval of additional business loans.
- Supported organizational debt reduction by assisting with strategic job creation and revenue-generating initiatives.
- Ensured compliance, accuracy, and operational efficiency in all financial and administrative functions across multiple business units.
Daycare Manager
The Midwest Playhouse
Wentzville, MO
11.2022 - 05.2025
- Investigated process inefficiencies and developed targeted strategies to optimize performance and reduce delays.
- Achieved streamlined scheduling resulting in improved team productivity. Transformed inventory processes, enhancing stock accuracy and availability. Boosted customer service satisfaction through proactive support initiatives.
- Supervised daily operations, focusing on compliance with safety regulations and the maintenance of quality standards.
- Developed interactive learning experiences that promote children's developmental milestones and social interactions.
- Implemented comprehensive recruitment, training, and evaluation processes to strengthen team dynamics and productivity.
- Coordinated discussions with parents to identify and address concerns, promoting stronger communication and increased satisfaction.
Medical Receptionist
River Birch Counseling Center
Saint Charles, MO
01.2024 - 01.2024
- Coordinated registration of new clients and matched them with suitable counselors to optimize client-counselor relationships.
- Coordinated communication with insurance companies and clients to streamline payment collection processes.
- Facilitated patient scheduling and appointment management to improve overall clinic workflow.
- Oversaw the maintenance of accurate patient records utilizing electronic health record systems, supporting efficient healthcare delivery.
Pharmacy Technician
Walgreens
Saint Charles, MO
01.2020 - 01.2024
- Maintained up-to-date knowledge of pharmaceutical products and their applications for effective health management.
- Managed high-volume correspondence with insurance companies and medical offices, making over 30 phone calls per day to support efficient claims processing and patient services.
- Executed medication dispensing processes while maintaining strict compliance with pharmacy regulations.
- Conducted thorough checks of prescription orders alongside pharmacists, ensuring compliance with regulatory standards and accuracy in medication dispensing.
Education
Bachelors of Arts - Psychology
Lindenwood University
Saint Charles, MO05-2024
Skills
- Team leadership
- Operations management
- Customer service
- Problem-solving
- Staff training
- Planning and implementation
- Health and safety regulations
- Child development expertise
- Front desk operations
- Telephone etiquette
- Appointment scheduling
Timeline
Medical Receptionist
River Birch Counseling Center
01.2024 - 01.2024
Operations Manager
The Legacy Business Group
01.2023 - Current
Daycare Manager
The Midwest Playhouse
11.2022 - 05.2025
Pharmacy Technician
Walgreens
01.2020 - 01.2024
Bachelors of Arts - Psychology
Lindenwood University