Destiny Jones
Cairo
Summary
Dynamic IT Technician with proven success at Crawford's Business Solutions, excelling in troubleshooting and system optimization. Adept at managing IT assets and providing exceptional remote support, enhancing user satisfaction. Skilled in application installations and data retention, complemented by strong verbal communication and organizational abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service/IT Technician
Crawford's Business Solutions
06.2021 - 04.2025
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshoot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Performed daily backups using Symantec Backup Exec and other back up solutions.
- Managed inventory of IT assets such as laptops, desktops, servers, and peripherals.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Configured routers, switches and wireless access points for LANs and WANs.
- Consulted via telephone to understand, run through testing scripts and ask probing questions to locate root causes.
- Monitored ongoing service requests to verify timely and satisfactory completion supporting exceptional satisfaction ratings.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Office Clerk
Prestige Express
12.2019 - 12.2020
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock supplies.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Complied financial reports by collecting data from various departments within the organization.
- Performed basic bookkeeping tasks such as entering data into accounting software programs like Quickbooks or Sage 50 Accounting System.
- Supported office clerical functions using word processing and other software, email and office machines.
Education
General Studies With Information Technology
Olive Branch High School
Olive Branch, MS05-2020
Skills
- Application Installations
- System performance optimization
- Peripheral maintenance
- Inventory control systems
- Helpdesk services
- Data retention
- System Administration
- Virtualization technologies
- Troubleshooting and Diagnostics
- Remote Support
- Hardware installation
- Information Verification
- Office Management software
- Scheduling Appointments
- Telephone reception
- Medication Dispensing
- Aseptic techniques
- Advanced MS office suite
- Data Entry
- Verbal Communication
- Payroll and accounts payable and receivable
- Customer relationship management
- Mail handling
- Spreadsheet tracking
- Word processing
- Quickbooks
Certification
- PC Desktop Pro
- CompTIA A+
- Pharmacy Technician
- Certified Nurse Assistant (CNA)
Timeline
Customer Service/IT Technician
Crawford's Business Solutions
06.2021 - 04.2025
Office Clerk
Prestige Express
12.2019 - 12.2020
General Studies With Information Technology
Olive Branch High School
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