Destiny Hope
Glen Carbon
Summary
Strategic and results-driven professional with extensive experience in high-stakes case management, stakeholder engagement, and organizational compliance. Proven ability to assess candidate suitability, facilitate onboarding, and manage complex, emotionally-charged interactions with professionalism and discretion. Skilled in partnering with cross-functional teams, developing strategic initiatives, and delivering high-quality outcomes under pressure. Leveraging a strong background in evaluation, decision making, and executive communication to transition into Talent Acquisition, bringing a consultative, data-informed, and relationship-focused approach to identifying and securing top talent.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Foster Care Case Manager
Caritas Family Solutions
10.2024 - Current
- Provided strategic guidance and operational support to a cross-functional team of 14 indirect stakeholders, driving consistent execution of service plans and performance objectives.
- Served as a strategic business partner to stakeholders through quarterly planning sessions, driving collaborative initiatives while ensuring alignment with state legal and compliance requirements.
- Facilitate onboarding and professional development for new case workers, supporting training initiatives and guiding the creation of structured plans to drive consistency and performance outcomes.
- Managed and maintained secure systematized documentation processes to ensure accurate recordkeeping, data integrity, and strict compliance with confidentiality requirements.
Foster Care Case Manager
Caritas Family Solutions
06.2023 - 10.2024
- Apply a consultative, needs-based approach to develop customized plans aligned to individual requirements, priorities, and long-term outcomes.
- Partnering with a broad network of external organizations to execute strategic plans, navigating complex stakeholder relationships, and coordinating efforts to support execution and results.
- Maintain meticulous documentation standards and delivered accurate, fact-based reporting to key decision-makers in regulated, high accountability environments.
- Represent the organization in legal proceedings, delivering clear, credible testimony and defending strategic decisions under direct questioning and scrutiny.
- Assessing behavioral competencies, risk factors, and situational fit to make informed, objective selection decisions aligned with long-term goals.
- Schedule and perform routine in-home visits to ensure the overall physical, emotional, and mental well-being of the children and caretakers.
- Coordinated recurring engagement sessions with key stakeholders to assess progress, address challenges, and ensure adherence to defined organizational standards and objectives.
Education
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
Edwardsville, IL05-2023
Skills
- Collaborative Problem-solving
- Executive Communication & Presentation
- Cross-Functional Collaboration
- Compliance and Documentation Management
- Strategic Planning
- Behavioral Assessment & Selection
- Conflict Resolution
- Emotional Intelligence
Certification
- Licensed Child Welfare Employee - June 2023
Timeline
Lead Foster Care Case Manager
Caritas Family Solutions
10.2024 - Current
Foster Care Case Manager
Caritas Family Solutions
06.2023 - 10.2024
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville