Student Support Advisor
Destiny Holmes
DeVry University
Chicago
8
years of professional experience
Resourceful professional with a Master's degree and experience as a Student Support Advisor, offering valuable insights into human resources. Skilled in time management and problem-solving, with a strong ability to learn and apply new skills. Focused on leveraging strengths to enhance team performance and contribute to organizational growth.
Work History
Student Support Advisor
4 Years 8 Months- Understands all academic and Title IV programs, policies, and procedures, ensuring compliance with institutional and federal regulations.
- Acts as a Designated School Official for International students, maintaining a thorough knowledge of F1 policies to stay in compliance with the US Department of Homeland Security.
- Monitors student records to identify at-risk learners and coordinate retention outreach.
- Interprets academic policies to resolve registration, eligibility, and progression issues.
- Documents all interactions in the appropriate institutional systems.
- Processes paperwork to ensure students are on track and eligible for graduation.
Sales Associate
3 Years 9 Months- Resolved customer concerns through effective communication and conflict management.
- Adapted to changing priorities and unexpected situations.
- Trained new employees on store processes.
- Processed point-of-sale transactions accurately while handling returns, exchanges, and payment issues.
- Delivered knowledgeable customer service by recommending footwear and accessories based on fit, style, and activity needs.
Education
Master of HRM - Human Resource Management
- With Distinction
- GPA: 3.77
Bachelor of Science - Psychology
- Minor: Administration of Justice
- Magna Cum Laude
- GPA: 3.72
Skills
Administrative tasks
Organizational skills
Time optimization
Multitasking
Problem-solving
Effective communication
Teamwork and collaboration
Relationship development
Timeline
Student Support Advisor
DeVry University
03.2022 - CurrentRead More
Sales Associate
Designer Shoe Warehouse
06.2018 - 03.2022Read More
Keller Graduate School of Management
Master of HRM from Human Resource Management
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Howard University
Bachelor of Science from Psychology
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