Destiny Aguero
Joliet
Summary
Detail-oriented casualty adjuster with proven analytical skills and a track record of streamlining workflows, enhancing claim resolution, and ensuring compliance. Committed to delivering exceptional customer satisfaction through effective collaboration and thorough investigations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Casualty Adjuster
Falcon Insurance Group
01.2021 - 01.2026
- Assessed claims to establish liability and determine appropriate settlement amounts.
- Conducted thorough investigations of incidents by collecting statements, evidence, and documentation.
- Coordinated efforts with legal teams to navigate and settle complex claims disputes.
- Conducted thorough reviews of policy coverage to ensure alignment with regulatory standards and compliance requirements.
- Implemented process improvements that enhanced claim processing efficiency.
- Played a key role in the continuous improvement of departmental procedures by contributing valuable insights gleaned from daily caseload management.
- Streamlined workload efficiency by prioritizing tasks according to claim complexity and time sensitivity.
- Utilized advanced analytical skills to accurately estimate repair costs associated with property damage claims resulting from covered casualties.
- Developed strong working relationships with third-party vendors such as appraisers, repair facilities, and medical experts to ensure accurate evaluations of loss events.
- Facilitated smooth communication between clients, agents, attorneys, medical providers, and other relevant parties throughout the claim settlement process.
- Collaborated with legal teams to defend company interests in litigation matters related to casualty insurance claims.
- Collaborated cross-functionally with colleagues in other departments to improve overall claim handling processes and policyholder satisfaction.
- Managed a high volume of cases, ensuring timely and fair resolutions for clients.
- Reduced fraud losses through diligent investigation of suspicious claims and collaboration with law enforcement agencies.
- Participated in ongoing training programs to continuously maintain knowledge of current industry trends and regulatory changes impacting casualty adjusting practices.
- Enhanced customer satisfaction with thorough claim investigations and prompt settlement negotiations.
- Conducted comprehensive scene investigations, gathering evidence crucial to determining liability and claim settlements.
- Improved claim resolution times by efficiently investigating and evaluating casualty insurance claims.
Claims Adjuster
Unique Insurance
10.2019 - 01.2021
- Evaluated claims to determine coverage eligibility and liability exposure.
- Conducted thorough investigations, including interviews and site visits, to substantiate claims.
- Collaborated with legal teams to resolve complex claims disputes effectively.
- Reviewed and analyzed documentation for accuracy and compliance with company policies.
Claims Adjuster
Direct Auto Insurance
11.2014 - 10.2020
- Implemented process improvements to enhance efficiency in claims handling procedures.
- Mentored junior adjusters on best practices for effective claim resolution strategies.
- Developed training materials to support staff in understanding claims assessment protocols.
- Led initiatives to streamline workflows, reducing claim processing time significantly.
Education
High School Diploma -
Morton College
Cicero, ILSkills
- Liability analysis
- Claims investigation
- Damage assessment
- Policy interpretation
- Settlement determination
Certification
- AIE - Accredited Insurance Examiner
Languages
Spanish
Full Professional
Timeline
Casualty Adjuster
Falcon Insurance Group
01.2021 - 01.2026
Claims Adjuster
Unique Insurance
10.2019 - 01.2021
Claims Adjuster
Direct Auto Insurance
11.2014 - 10.2020
High School Diploma -
Morton College