Destinie Richard
Broadview
Summary
Devoted Healthcare Professional who advocates for high quality patient care and experience.
Overview
7
7
years of professional experience
Work History
Outpatient Care Tech
Edward Elmhurst Hospital
01.2022 - Current
- Obtain blood specimens from patients per laboratory orders by performing venipuncture and finger sticks, process medical laboratory tests and document results.
- Communicate and assist patients in a professional and courteous manner
- Review laboratory schedule and verify and complete orders
- Identify the patient and confirm the correct patient record
- Monitor and resolve orders in the electronic medical record
- Complete appropriate laboratory forms documenting tests performed and providing diagnoses correlating to tests performed
- Complete lab requisition forms and produce appropriate labels for forms and specimen tubes
- Properly order lab test using Epic system
Front Desk Assistant
New student and Family programs
09.2019 - 01.2021
- Greet Visitors
- Answer phone calls
- Transfer calls to specific departments
- Gather student’s information to register them for placement test and or orientation
- Use specific database
- Reminder phone calls
- Proctor for placement test
Customer Servicer/Sales
Nordstrom Rack
09.2017 - 09.2019
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers’ needs and aids in information on product features
Education
Medical Billing and Coding -
Triton College
01.2025
Phlebotomy Certification -
Triton College
05.2017
High School Diploma -
Carl Schurz High School
06.2016
Skills
- Time Management
- Microsoft word
- Data analysis
- Critical thinking
- Data Entry
- Problem solving
- Efficient Communication
- HIPAA compliance
- Clinical documentation
- Vital sign monitoring
- Medical chart documentation
- Workflow coordination
- Program management
Timeline
Outpatient Care Tech
Edward Elmhurst Hospital
01.2022 - Current
Front Desk Assistant
New student and Family programs
09.2019 - 01.2021
Customer Servicer/Sales
Nordstrom Rack
09.2017 - 09.2019
Phlebotomy Certification -
Triton College
High School Diploma -
Carl Schurz High School
Medical Billing and Coding -
Triton College
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