Summary
Overview
Work History
Education
Skills
Timeline
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Destiney Crow

Murphysboro

Summary

Dynamic customer service professional with 10 years of experience, recognized for resolving conflicts and enhancing customer loyalty at Jackson County Courthouse. Skilled in active listening and detail-oriented data entry, consistently exceeding performance metrics while fostering positive relationships and ensuring client satisfaction. Committed to delivering exceptional service and support.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Jackson County Courthouse
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Teacher's Assistant

Little Treasures Daycare
06.2017 - 06.2023
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
  • Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
  • Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.

Customer Service Representative

Tower Loan
10.2016 - 06.2017
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply and nightly deposits.


CNA

Assisted Living Facility
06.2015 - 10.2016
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Education

High School Diploma -

Marion High School
Marion, IL
05-2015

Skills

  • 10 years customer service experience
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Detail Oriented
  • Organization

Timeline

Customer Service Representative

Jackson County Courthouse
06.2023 - Current

Teacher's Assistant

Little Treasures Daycare
06.2017 - 06.2023

Customer Service Representative

Tower Loan
10.2016 - 06.2017

CNA

Assisted Living Facility
06.2015 - 10.2016

High School Diploma -

Marion High School

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Destiney Crow