Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DESTENY CASTANEDA

Cicero

Summary

Detail-oriented operations professional with experience in logistics, inventory coordination, and process improvement. Proven ability to manage high-volume workflows with accuracy, streamline operations, and improve efficiency. Experienced in fast-paced environments requiring strong attention to detail, teamwork, and adherence to structured processes. Comfortable working in physically active environment's while maintaining consistency, safety, and high performance.

Overview

8
8
years of professional experience

Work History

Service Manager

Mario Castaneda State Farm
Chicago
07.2022 - Current
  • Designed and implemented new training modules that increased team productivity by 25%.
  • Enhanced customer retention 20% through development of proactive outreach and policy review systems.
  • Developed cross-selling strategies that increased monthly policy renewals 15%.
  • Provided bilingual service excellence, fostering relationships across diverse client base.

Distribution Operations

McMaster-Carr
Elmhurst
06.2020 - 06.2022
  • Unloaded incoming merchandise from delivery trucks, ensuring efficient flow of materials into the warehouse.
  • Organized and staged packages to support streamlined distribution and accurate order fulfillment.
  • Operated powered industrial vehicle's to transport and distribute inventory throughout the facility.
  • Lifted and handled up to 50 lbs regularly while maintaining productivity and safety standards.
  • Followed standard operating procedures (SOPs) to ensure accuracy, safety, and efficiency in daily warehouse operations.

Operations Administrator

Modern Process Equipment
Chicago
01.2018 - 04.2020
  • Streamlined operational processes to enhance overall efficiency and reduce turnaround time.
  • Standardized reporting systems to monitor KPIs, ensuring on-time project completion.
  • Coordinated scheduling and procurement workflows to improve interdepartmental efficiency.
  • Strengthened long-term client partnerships through responsive communication and service recovery initiatives.

Education

Bachelor's Degree - Communications

Bradley University
Peoria, IL
06-2018

Skills

  • Inventory Management
  • Order Fulfillment
  • Process Accuracy & Quality Control
  • Workflow Optimization
  • Data Tracking & Reporting
  • Time management
  • Team Collaboration
  • Safety & Compliance

Languages

  • English, Native/Bilingual
  • Spanish, Native/Bilingual

Timeline

Service Manager

Mario Castaneda State Farm
07.2022 - Current

Distribution Operations

McMaster-Carr
06.2020 - 06.2022

Operations Administrator

Modern Process Equipment
01.2018 - 04.2020

Bachelor's Degree - Communications

Bradley University
DESTENY CASTANEDA