Desiree Ortiz
Chicago
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
2
2
years of professional experience
Work History
Receptionist
Michigan State Universtiy
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Kept reception area clean and neat to give visitors positive first impression.
- Provide routine clerical support within a residence hall reception area
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Volunteer
Midway Baseball & Softball Association
06.2023 - 07.2024
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with players and families to stay informed about games, practice and events.
- Facilitated practices for skill development, enhancing players' confidence and knowledge.
- Used strong leadership and responsibility skills.
Softball Umpire
Midway Baseball & Softball Association
05.2023 - 07.2024
- Officiated softball games to maintain standards of play and to maintain participation with established rules.
- Promoted fair play by accurately interpreting and applying game rules to various on-field situations.
- Enhanced gameplay experience by consistently enforcing rules and regulations during softball games.
- Developed strong situational awareness skills that allowed for accurate judgment calls under pressure.
- Demonstrated adaptability by officiating various age groups and levels of competition within the sport.
- Utilized effective conflict resolution strategies when addressing contentious issues between opposing teams.
- Communicated effectively with players, coaches, league officials, and spectators to uphold sportsmanship standards at all times.
- Promoted good sportsmanship among players.
Dining Hall Employee
Michigan State Culinary Services
04.2023 - 05.2023
- Provided support across different areas within the dining hall when needed, demonstrating adaptability and willingness to take on additional responsibilities.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for guests.
- Improved overall efficiency by implementing streamlined processes for meal prep and service tasks.
- Adhered to strict health and safety guidelines, ensuring a safe and sanitary work environment for all staff members.
- Contributed to overall team success by consistently meeting or exceeding performance targets on daily tasks.
- Established a positive work environment by actively communicating with team members
- Demonstrated flexibility by working various shift schedules
Education
Bachelor of Science - Psychology
Michigan State University
East Lansing, MI05-2025
Skills
- Organization skills
- Time management
- Data entry
- Problem-solving
- Effective communication
- Interpersonal skills
- Punctual and reliable
- Service-oriented mindset
- Tech-Savvy
- Teamwork
- Active listening
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Michigan State Universtiy
09.2023 - Current
Volunteer
Midway Baseball & Softball Association
06.2023 - 07.2024
Softball Umpire
Midway Baseball & Softball Association
05.2023 - 07.2024
Dining Hall Employee
Michigan State Culinary Services
04.2023 - 05.2023
Bachelor of Science - Psychology
Michigan State University
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