Desiree Lara
Chicago
Overview
6
6
years of professional experience
Work History
Client Services
Wag Hotels
Schiller Park, IL
10.2025 - Current
- Facilitated understanding of policies, services, and guest needs through clear and empathetic communication
- Ran check-ins and check-outs with speed and accuracy
- Documented important guest care details clearly and consistently
- Used CRM and Zoho Desk to track requests, respond to clients, and accurately document information
- Collected and input vaccination records and new client paperwork
- Set up vet appointments for guests that were injured or sick
- Reviewed new guest profiles and identified any “red flags” that required additional investigation
- Documented medications with attention to detail
- Upsold services and amenities according to guest's need
- Worked well in a team setting, providing support and guidance
Medical Assistant/Receptionist
Dr. Gerber & Dr. Jani’s Clinic
Evanston, IL
10.2024 - 10.2025
- Recorded patient information in hospital database to ensure accurate medical records
- Set up exam room for procedures
- Helped patients complete necessary medical forms and documentation.
- Maintained and cleaned the exam room and all medical equipment
- Delivered customer service over the phone and in person to enhance patient satisfaction and experience
- Collected insurance, medication list, referrals and vitals
- Administered custom orthotics scan
- Integrated appointments in Practice Fusion from ZocDoc
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Archives Intern
Chicago History Museum
Chicago, IL
06.2025 - 08.2025
- Relocated museum’s collections from temporary to permanent storage
- Updated collection inventories in AirTable (CHM’s database)
- Cared, handled and transported a variety of archival objects
- Reviewed packing lists and verified all the shipment was completed
- Entered data that contained discrepancies into excel spreadsheet
Jewelry Consultant
Pandora
Rosemont, IL
09.2023 - 04.2024
- Promoted special offers and promotions to enhance customer engagement and drive sales.
- Helped customers apply for credit with Pandora
- Processed payments efficiently and ensured accurate transactions to streamline customer flow.
- Conducted weekly inventory counts and restocked items.
- Adapted to changing priorities and unexpected situations to maintain service quality.
Technology Coordinator
Alcott College Prep
Chicago, IL
09.2020 - 12.2022
- Resolved staff support requests via email, ensuring timely assistance and effective use of technology
- Coordinated software installation on laptops, facilitating access to essential tools for staff and students
- Assisted teachers to integrate new materials, equipment, and teaching aids with a collaborative approach
- Responded to support requests from staff through email
- Collaborated with teachers to integrate new materials and equipment into lessons, enhancing instructional delivery
- Prepared old equipment for donation or recycling to promote sustainability to donate or send to recycling
- Organized old equipment to donate or send to recycling
Education
Associate’s - network administration systems
DeVry University
Chicago, ILSkills
- Working Knowledge Google Suite
- Language fluency (Spanish English)
- Cross-Cultural Understanding
- Content Management Systems - Drupal & WordPress
- Proficiency with Word & Excel
- Data Analysis
- Data Entry
- Geospatial Software
- Attention to Detail
Timeline
Client Services
Wag Hotels
10.2025 - Current
Archives Intern
Chicago History Museum
06.2025 - 08.2025
Medical Assistant/Receptionist
Dr. Gerber & Dr. Jani’s Clinic
10.2024 - 10.2025
Jewelry Consultant
Pandora
09.2023 - 04.2024
Technology Coordinator
Alcott College Prep
09.2020 - 12.2022
Associate’s - network administration systems
DeVry University