Desiree Brooms
Chicago
Summary
Proven leader and efficient problem-solver, I excelled at USPS by enhancing customer satisfaction and streamlining delivery processes. Expert in CCTV monitoring and motivational skills, I significantly improved team performance and safety standards. Achieved notable reductions in service delays, demonstrating exceptional physical fitness and commitment to excellence.
Overview
5
5
years of professional experience
Work History
City Carrier Assistant
USPS
04.2023 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Window Clerk
USPS
06.2022 - 04.2023
- Educated customers on available services such as package insurance, tracking options, and shipping timelines.
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Promoted customer loyalty by offering personalized assistance with their mailing needs based on individual preferences.
- Processed passport applications efficiently and accurately, ensuring compliance with all regulations.
Warehouse Worker
Target Distribution Center
06.2021 - 03.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 70 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Security Professional
Allied Universal Security Services
03.2022 - 06.2022
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
Door Staff
Titan Security
02.2020 - 06.2021
- Kept work area clean and safe.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Upheld excellent standards of professionalism while representing the establishment externally, fostering positive public perception.
- Enhanced customer experience by providing friendly, efficient door service and promptly addressing any concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
High School Diploma -
West Town Academy
Chicago06-2018
Skills
- Issue reporting
- Motivational skills
- Packaging and labeling
- Emergency response
- Cash handling expertise
- Physical fitness
- CCTV monitoring
- Team management
Timeline
City Carrier Assistant
USPS
04.2023 - Current
Window Clerk
USPS
06.2022 - 04.2023
Security Professional
Allied Universal Security Services
03.2022 - 06.2022
Warehouse Worker
Target Distribution Center
06.2021 - 03.2023
Door Staff
Titan Security
02.2020 - 06.2021
High School Diploma -
West Town Academy
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