Desiray Williams
Urbana
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Flexible hard worker ready to learn and contribute to team success.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Teleperformance
Chicago
12.2023 - Current
- Collected payments from patients and entered them into the billing system accurately.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Managed multiple projects simultaneously while meeting deadlines set by management team members.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Contact Center Sales Associate
Manpower Agency Allstate
Chicago
10.2022 - 11.2023
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Identified and escalated priority issues as needed.
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Responded promptly to emails sent by customers seeking support or assistance.
- Processed orders for customers over the phone.
- Made outbound sales calls to potential customers to promote products and services.
- Maintained records of customer interactions, transactions, comments and complaints.
- Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
Customer Service Representative
Amazon
Chicago
08.2020 - 12.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
Business Management
Parkland College
Champaign, IL05-2026
High School Diploma -
Proviso East High School
Maywood, IL05.2019
Skills
- Word Processing
- File Management
- Document Preparation
- Data Entry
- Complaint resolution
- Inbound and Outbound Calling
- Problem-solving abilities
- Critical Thinking
- Reading Comprehension
- Active Listening
- Microsoft PowerPoint
- Multi-Task Management
- Strategic Thinking
- Coaching and Mentoring
- Customer Relations
- Business development understanding
- Customer Service
- Sales strategies
- Insurance processing
- Healthcare compliance
- Call center operations
- Typing [number] wpm
- Remote chat support
- Inbound sales
- High-volume call centers
- Microsoft Excel
Timeline
Healthcare Customer Service Representative
Teleperformance
12.2023 - Current
Contact Center Sales Associate
Manpower Agency Allstate
10.2022 - 11.2023
Customer Service Representative
Amazon
08.2020 - 12.2022
Business Management
Parkland College
High School Diploma -
Proviso East High School