Desirae Jordan
Peoria
Summary
Dedicated worker providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Caregiver
Serenity Assisted Living & Memory Care
East Peoria
04.2025 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Supported bathing, dressing and personal care needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained clean and well-organized environment for client happiness and safety.
Caregiver
The Willows Assisted Living
Saint Joseph
04.2024 - 12.2024
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided emotional support to clients during difficult times.
- Does laundry for the night.
- Set the tables, clean.
- Helped clients get in and out of beds and wheelchairs.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Customer Service Cashier
Meijer
Benton Harbor
08.2023 - 04.2024
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by helping customers locate items they were looking for.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
Customer Service Representative
Walmart
Benton Harbor
03.2020 - 07.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Material Handler
Dawson Manufacturing
Benton Harbor
08.2022 - 12.2022
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Inspected materials for any damages or defects upon receipt.
- Managed work area cleanliness by following company guidelines for organization.
- Ensured compliance with safety regulations while operating material handling equipment.
- Collaborated with team members to meet daily production goals.
Education
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06-2019
Skills
- Vital sign monitoring
- Call center operations
- Retail sales customer service
- Client documentation
- Emotional support
- Customer service
- Problem-solving
- Communication skills
Timeline
Caregiver
Serenity Assisted Living & Memory Care
04.2025 - Current
Caregiver
The Willows Assisted Living
04.2024 - 12.2024
Customer Service Cashier
Meijer
08.2023 - 04.2024
Material Handler
Dawson Manufacturing
08.2022 - 12.2022
Customer Service Representative
Walmart
03.2020 - 07.2023
High School Diploma -
Benton Harbor High School
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