Deshawna Harris
Seneca
Summary
Detail-oriented professional with expertise in clinical documentation and empathy development. Proven ability to monitor patient behavior and support therapeutic activities, driving improvements in patient safety and overall treatment outcomes.
Overview
2
2
years of professional experience
Work History
Mental Health Technician
Illinois Department of Human Services
Dwight, IL
05.2025 - Current
- Assisted in monitoring patient behavior and emotional status to ensure safety and well-being.
- Documented patient interactions and clinical observations accurately to maintain comprehensive records.
- Supported therapeutic activities by engaging patients in structured group sessions and individual exercises.
- Engaged in comprehensive training focused on providing effective care and support tailored to the needs of individuals with developmental disabilities.
- Engaged with a multidisciplinary team to design and implement tailored treatment plans, enhancing patient care quality.
- Maintained comprehensive records of individual progress and observations to support optimal treatment outcomes.
Support Service Worker
Health Point Innovation
Dwight, IL
11.2024 - 04.2025
- Provided patient support, enhancing comfort and satisfaction during service delivery.
- Assisted in maintaining clean and safe environments, following health and safety protocols.
- Collaborated with healthcare teams to coordinate care plans for individuals.
- Managed inventory of supplies, ensuring availability for operational needs.
- Trained new staff on procedures and best practices to improve service quality.
Packing Associate
EmployBridge
Morris, IL
10.2023 - 10.2024
- Operated packaging machinery to ensure efficient product flow and minimize downtime.
- Inspected products for quality and compliance with company standards before shipment.
- Collaborated with team members to streamline packing processes and improve overall efficiency.
- Maintained clean and organized workstations in accordance with safety protocols.
- Monitored inventory levels of packing materials, reporting shortages to supervisors promptly.
- Participated in continuous improvement initiatives to enhance workflow and reduce waste.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Balanced speed with accuracy when selecting items for shipment, ensuring no errors were made that could lead to customer dissatisfaction or returns.
Education
High School Diploma -
Serena High School
Serena, ILNo Degree -
Illinois Valley Community College
Oglesby, ILSkills
- De-escalation techniques
- Behavior observation
- Behavior management
- Suicide prevention
- Patient safety management
- Crisis intervention
- Progress monitoring
- Empathy development
- Treatment Planning
- Multicultural competence
- Clinical documentation
- Family engagement
- Family relations
- Self-care promotion
- Care plan development
- Patient assessment
- Psychosocial rehabilitation
- Cognitive behavioral therapy principles
- Grief counseling
Timeline
Mental Health Technician
Illinois Department of Human Services
05.2025 - Current
Support Service Worker
Health Point Innovation
11.2024 - 04.2025
Packing Associate
EmployBridge
10.2023 - 10.2024
High School Diploma -
Serena High School
No Degree -
Illinois Valley Community College