Deseree Lett

• Medication Preparation: Measuring, mixing, and labeling prescriptions accurately.
• Customer Interaction: Assisting patients with prescription inquiries and providing guidance on medication usage.
• Inventory Management: Restocking supplies, tracking expiration dates, and maintaining a clean work environment.
• Billing & Insurance: Processing payments and coordinating with insurance providers.
• Regulatory Compliance: Ensuring adherence to federal and state pharmacy laws.
• Coordinated verification and filling of more than 300 daily prescriptions in high-volume pharmacy environment.
• Counted and labeled prescriptions with correct item and quantity.

Provided high-level administrative support to executive team.

• Coordinated meetings, appointments, and travel arrangements.
• Handled incoming calls, emails, and office communication.
• Maintained filing systems and processed expense reports.
• Supported HR with onboarding and records management.
• Self-motivated, with a strong sense of personal responsibility.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked closely with finance department to establish accurate budgets and financial forecasts based on historical data and anticipated trends in the market.
• Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.
• Continuously sought out opportunities for professional growth, attending industry conferences and workshops to stay current on trends in automotive finance.
• Provided reliable follow-up support after the initial emergency assistance, ensuring that customers were satisfied with the services received.
• Assisted clients in creating realistic budgets, enabling them to effectively manage their finances.
• Collaborated with multidisciplinary teams to provide comprehensive support for families in need of assistance.
• Provided valuable assistance during laboratory audits, demonstrating compliance with regulatory standards and best practices.
• Enhanced patient experience by providing compassionate assistance and support during radiology appointments.
• Facilitated positive customer experiences by offering assistance in locating desired products within the dairy section.
• Fostered a positive work environment by acting as a resource for colleagues seeking assistance or guidance regarding registry procedures or best practices.
• Provided comprehensive support to finance team in securing competitive loan rates for customers to enhance sale opportunities.

• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Reviewed files, records, and other documents to respond to customer requests.
• Helped clients navigate online systems within established frameworks.
• Tracked activity in CRM to support quality assurance.
• Promoted product offerings to drive growth and exceed benchmarks.
• Updated customer accounts, addresses, and contact information within call management databases.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.