Summary
Overview
Work History
Education
Skills
Timeline
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Desaree Burnley

Streator

Summary

Dynamic sales professional with a proven track record at Sirius XM-Results CX, excelling in client relations and sales strategies. Recognized as a top performer, I leverage persuasive techniques and time management skills to drive revenue growth and enhance customer satisfaction. Committed to fostering strong relationships and delivering exceptional service.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.

Overview

11
11
years of professional experience

Work History

Sales Agent

Sirius XM-Results CX
03.2020 - 01.2025
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of SXM products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Achieved top performer status within the company due to consistent high sales numbers.

Patient Liason

HCR ManorCare
06.2014 - 10.2019
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
  • Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
  • Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
  • Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
  • Verified patient insurance eligibility and entered patient information into system.
  • Facilitated communication between patients and various departments and staff.

Education

GED -

Malcolm X College
1900 W. Jackson St Chicago, Il 60612

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Call control
  • Persuasion techniques
  • Sales strategies
  • Contract preparation
  • Sales software proficiency
  • Upselling strategies
  • Time management
  • Account management
  • Negotiation tactics

Timeline

Sales Agent

Sirius XM-Results CX
03.2020 - 01.2025

Patient Liason

HCR ManorCare
06.2014 - 10.2019

GED -

Malcolm X College

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Desaree Burnley