Derrick Jones
Mundelein
Summary
Professional with strong background in customer relations, adept at resolving inquiries and ensuring satisfaction. Known for effective teamwork, adaptability, and achieving results. Skilled in communication, problem-solving, and maintaining positive customer experience. Reliable and responsive to changing needs and priorities.
Overview
9
9
years of professional experience
Work History
Director
Banner Day Camp
06.2022 - 08.2024
- Oversaw the 1st-grade program, ensuring a safe, engaging, and educational environment for young campers.
- Addressed any issues or concerns raised by parents professionally and efficiently, ensuring a high level of customer satisfaction.
- Oversaw team of counselors and support team members.
Head Coach
Next Level Volleyball Club
11.2023 - 03.2025
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Cashier/Customer Service Representative
Rosati's Pizza
08.2016 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - General Studies
Western Michigan University
Kalamazoo, MI04.2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Complaint handling
Timeline
Head Coach
Next Level Volleyball Club
11.2023 - 03.2025
Director
Banner Day Camp
06.2022 - 08.2024
Cashier/Customer Service Representative
Rosati's Pizza
08.2016 - 11.2017
Bachelor of Science - General Studies
Western Michigan University
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