Derrick Golden
Dolton
Summary
Dedicated professional with a strong background in compassionate caregiving at Kelly Services, enhancing patient comfort through effective medication administration and vital sign monitoring. Proven ability to resolve conflicts and improve client satisfaction, leveraging skills in dementia care and empathetic communication to foster trust and loyalty.
Overview
17
17
years of professional experience
Work History
Home Help Aide
Kelly Services
12.2022 - Current
- Enhanced patient comfort by administering prescribed medication and monitoring vital signs.
- Contributed to the improvement of agency policies and procedures through constructive feedback during team meetings.
- Increased client satisfaction by promptly addressing concerns or complaints regarding services provided.
- Collaborated with healthcare professionals to develop individualized care plans tailored to client needs.
Truck Driver
Road One
04.2015 - 12.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Customer Service Representative
PLS Loan Store
08.2008 - 10.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General Studies
Thornridge High School
Dolton, IL05.2005
Skills
- Compassionate caregiving
- Bathing assistance
- Grooming assistance
- Dressing assistance
- Dementia care
Timeline
Home Help Aide
Kelly Services
12.2022 - Current
Truck Driver
Road One
04.2015 - 12.2022
Customer Service Representative
PLS Loan Store
08.2008 - 10.2012
High School Diploma - General Studies
Thornridge High School
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