Derrick Dawson
Lansing
Summary
Results-driven professional with a background in customer service and machine operation. Skilled in streamlining processes and enhancing workflows to improve customer satisfaction. Experienced in problem-solving and team collaboration, consistently delivering value in fast-paced environments. Committed to optimizing operations and driving team success. Detail-oriented individual with experience in customer service and inventory management. Skilled in effective communication and problem solving, contributing to streamlined operations and elevated customer satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Associate
Wal-Mart Supercenter
Lansing
07.2025 - Current
- Provided exceptional service while assisting customers with product inquiries.
- Collaborated with team members to streamline store operations and elevate customer experience.
- Built relationships with customers by providing friendly customer service.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized and stocked shelves with merchandise to enhance product visibility, ensuring proper labeling and pricing.
- Handled inventory management tasks including receiving shipments and conducting stock checks.
- Set up displays and signage to support promotional activities and attract customer attention.
- Followed safety protocols to ensure a secure shopping environment for customers.
Drive-Thru Cashier
McDonald's
Chicago
06.2024 - 01.2025
- Processed customer orders accurately at high-volume drive-thru window.
- Handled cash and electronic payments efficiently during peak hours.
- Provided excellent customer service by addressing inquiries promptly.
- Collaborated with team members to ensure smooth order fulfillment.
- Maintained cleanliness and organization of the drive-thru area consistently.
Machine Operator
Mechanical Devices
Bloomington
03.2022 - 04.2024
- Operated machinery to produce components for various mechanical devices.
- Adjusted machine settings to meet production specifications and quality standards.
- Loaded raw materials into machines according to specified measurements.
- Prepared machine for production processes by equipping with required tools and parts.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Monitored equipment performance and reported issues for timely maintenance.
- Conducted routine inspections to ensure compliance with safety regulations.
- Collaborated with team members to streamline production workflows effectively.
- Documented production data and machine performance for quality assurance purposes.
Education
GED -
Austin Community High School
Chicago, IL06-2001
Skills
- Inventory management
- Order processing
- Shipment processing
- Order fulfillment
- Sales floor organization
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Issue resolution
- Customer service
- Relationship building
- Workflow optimization
- Customer interaction
Timeline
Associate
Wal-Mart Supercenter
07.2025 - Current
Drive-Thru Cashier
McDonald's
06.2024 - 01.2025
Machine Operator
Mechanical Devices
03.2022 - 04.2024
GED -
Austin Community High School