Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DeRonshia Thomas

East St Louis

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Parent Mentor Coordinator

Community Development Sustainable Solutions
02.2022 - Current
  • Introduced students to concepts in algebra and reading to encourage recall of educational content.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Lead individualized and group counseling sessions with children and families.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Documented data and completed accurate updates to case records.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Front Desk Receptionist

Familia Dental
04.2020 - 02.2024
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

Certificate - Administrative Specialist

Calc Institute of Technology
Fairview Heights, IL
12-2016

Skills

  • Active learning
  • Child development
  • Positive reinforcement
  • Boundary setting
  • Decision-making
  • Time management abilities
  • Family support
  • Microsoft Office Suite
  • Client interviewing
  • Behavioral assessment
  • Multitasking
  • Community outreach
  • Community resources
  • Self motivation
  • Trauma informed care framework
  • Individual counseling
  • File management
  • Client documentation
  • Program development
  • Parental and guardian assistance
  • Case management
  • Time management
  • Goal setting
  • Motivational interviewing
  • Organizational skills
  • Problem-solving aptitude
  • Professionalism
  • Effective communication
  • Special education
  • Prepare reports
  • Problem-solving
  • Active listening
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Supervise workers
  • Multitasking Abilities

Certification

  • CAP - Certified Administrative Professional
  • Licensed Teacher Aid
  • Certified Microsoft Word,Excel,PowerPoint and Access

Timeline

Parent Mentor Coordinator

Community Development Sustainable Solutions
02.2022 - Current

Front Desk Receptionist

Familia Dental
04.2020 - 02.2024

Certificate - Administrative Specialist

Calc Institute of Technology

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DeRonshia Thomas