Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derenda Starks

Evanston

Summary

Detail-oriented professional with experience in healthcare and warehouse management. Skilled in customer service, organization, and compliance with regulations. Strong communication and leadership abilities.

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Warehouse Supervisor

Wayfair
04.2023 - 01.2025


  • Supervised shipping and receiving, distribution and workplace safety.
  • Maintain accurate records of warehouse activities
  • Operated warehouse material handling equipment correctly to move loads.
  • Develop and implement efficient warehouse procedures
  • Manage performance evaluations and scheduling
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.

Call Center Operator

Illinois Bone and Joint
04.2022 - 05.2024


  • Provide excellent customer service over the phone
  • Transfer calls to appropriate departments
  • Responded to customer requests for products, services, and company information.
  • Assisted customers by answering questions and responding to inquiries.

Senior Patient Care Coordinator

Orsini Pharmaceuticals
04.2014 - 08.2020
  • Updated patient profiles with accurate billing, insurance, and prescription details
  • Ensured full compliance with legal, health, and safety regulations
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated shipments with patients on a monthly and weekly basis
  • Instructed patients on how to use home health equipment

Certified Pharmacy IV Technician

PharMore Drugs
02.2009 - 03.2012
  • Counted, measured and compound prescriptions, applied labels and verified accuracy with Pharmacists prior to dispensing
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Verified patients Insurance information and process claims; investigate and quickly resolve patient billing and insurance concerns
  • Contacted Physicians office via phone and fax to obtain prescription refill authorization and request for new RX
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Protected individuals by following aseptic techniques and preparing items under sterile conditions.
  • Collaborated with team members to meet daily demands and handle challenging projects.
  • Completed accurate Type work by carefully reviewing every order.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Education

Certificate - Pharmacy License

Everest College
Skokie, IL
02.2023

Diploma - Pharmacy License

Everest College
Skokie, IL
02.2013

High School - undefined

Evanston Township High School
Evanston, IL
06.1987

Skills

  • Team Management
  • Delivery Strategies
  • Task Prioritization
  • Aseptic Techniques
  • Quality Of Care Management
  • Strategic Planning
  • Inventory Management
  • Workflow Optimization
  • Safety Compliance
  • Order picking and processing
  • Material handling practices
  • Associate training

Certification

Pharmacy Technician, 12/01/16

Timeline

Warehouse Supervisor

Wayfair
04.2023 - 01.2025

Call Center Operator

Illinois Bone and Joint
04.2022 - 05.2024

Senior Patient Care Coordinator

Orsini Pharmaceuticals
04.2014 - 08.2020

Certified Pharmacy IV Technician

PharMore Drugs
02.2009 - 03.2012

Diploma - Pharmacy License

Everest College

High School - undefined

Evanston Township High School

Certificate - Pharmacy License

Everest College

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Derenda Starks