Derek Oates
Glen Ellyn
Summary
Compassionate Wellness Advisor with background in guiding clients towards healthier lifestyles and achieving wellness goals. Skills include client assessment, developing customized wellness plans, and providing education. Strengths lie in exceptional communication, ability to motivate individuals, and deep knowledge of customer relations. Previous work has resulted in improved client health outcomes through implementation of personalized wellness programs, hard work and determination, life long friends, and relationships, but most importantly success in an ever changing industry!
Overview
15
15
years of professional experience
Work History
Wellness Advisor
Sunnyside Dispensary
Naperville
11.2021 - Current
- Educated customers on product benefits and usage for optimal wellness outcomes.
- Assisted in inventory management to ensure product availability and compliance.
- Recommended personalized wellness plans based on customer needs and preferences.
- Handled customer inquiries and resolved issues to ensure a positive experience.
- Maintained knowledge of industry trends and regulatory changes affecting wellness products.
- Collaborated with team members to enhance customer service and operational efficiency.
Box Suite Manager
Aramark
Minneapolis
01.2017 - 02.2020
- Managed daily operations to ensure efficient service delivery to clients.
- Oversaw team training programs to enhance employee skills and performance.
- Developed and implemented standard operating procedures for operational consistency.
- Learned customer relations and techniques
Bar Manager
Chevysfreshmex
Bloomington
03.2011 - 07.2018
- Managed daily bar operations and staff schedules for efficient service.
- Trained and mentored bartenders on drink preparation and customer service.
- Developed cocktail menus incorporating fresh ingredients and seasonal flavors.
- Opening and closing duties
Education
Burnsville High School
Burnsville, MNSkills
- Customer service veteran
- Time management
- Hard worker
- Inventory management
- Customer inquiry resolution
- Closing and opening specifications
- Detail oriented
- Problem solving
- Effective communication
- Team building
- Client education
Perfect attendance Volunteer work
- I have never been late to work or used my grace period.
- I am dependable regardless of the time of day. Morning/Night, just call!
- I volunteer with the Naperville humane society for dog walks and to donate food/supplies to those in need.
Accomplishments
- I was the first person in Sunnyside history to have 2 adjustments during morning inventory with a live count!
References
References available upon request.
Timeline
Wellness Advisor
Sunnyside Dispensary
11.2021 - Current
Box Suite Manager
Aramark
01.2017 - 02.2020
Bar Manager
Chevysfreshmex
03.2011 - 07.2018
Burnsville High School