Derek Billadeau
Bourbonnais
Summary
Knowledgeable Data Specialist equipped with skills necessary to effectively manage and improve data capture and processing for computer systems. Highly successful at building and administering databases, automating capture procedures and validating data quality. Expert in Excel with in-depth experience using advanced tools and controls.
Caring and friendly customer service professional with experience in consumer retail and B2B settings. I have over 8 years customer service experience. Excited about the prospect of working with AMP Corporation to improve the customer experience and increase retention through quick resolution of any customer concerns.
Overview
9
9
years of professional experience
Work History
Commercial Data Specialist
Stericycle
04.2024 - 02.2025
- Quality Assurance - Uploading pricing - Reading contracts - Conducting research in the systems provided
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Tested and refined data management systems to scale with increasing load demands.
- Maintained files, records, and chronologies of entry activities.
- Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Representative
At&t
01.2020 - 10.2023
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- 100%
- Analyzed and updated customer accounts in HubSpot without error
- 100% score
- Answered incoming calls and escalated calls to correct department
- 100%
- Worked to display a courteous and emphatic attitude to customer resulting in a net promoter score over 85
- Led top salesman of division
- Over 85% upsell and new items
Customer Service Representative
Willis Tower Watson
01.2018 - 01.2020
- Partnered with the team to streamline claim workflows, resulting in a 27% increase in claims processed per day
- Maintained a 99% customer satisfaction rate through efficient and accurate claims resolution
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- 100%
Customer Service Representative
Kelly Services/Apple Tech Support
01.2016 - 01.2018
- Handled an average of 30 customer inquiries and complaints per day with a 97% customer satisfaction rate
- Documented customer interactions
- 95% rating
- Maintained up-to-date customer records in HubSpot CRM while interacting with customers over phone
- 90% survey rating
- Managed to increased average customer order size for new customers by 15% by understanding their needs and recommending the right product offerings
Education
Bachelor of Arts - Game Art
Full Sail University
01.2019
Skills
- Excel
- SAP
- Sales force
- CRM
- NPS
- Customer retention
- Customer satisfaction
- Empathetic & courteous
- Detail oriented
Languages
English
Full Professional
Timeline
Commercial Data Specialist
Stericycle
04.2024 - 02.2025
Customer Service Representative
At&t
01.2020 - 10.2023
Customer Service Representative
Willis Tower Watson
01.2018 - 01.2020
Customer Service Representative
Kelly Services/Apple Tech Support
01.2016 - 01.2018
Bachelor of Arts - Game Art
Full Sail University