Deonte Bledsoe
CHICAGO
Summary
Dynamic customer service professional with experience at Amazon, adept at resolving conflicts and enhancing customer loyalty. Proven multitasker with strong cash handling skills and a commitment to teamwork. Recognized for delivering exceptional service and maintaining professionalism under pressure, contributing to a positive customer experience.
Overview
9
9
years of professional experience
Work History
Crew Member
Dunkin' Donuts Franchising
06.2024 - 07.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Customer Service Representative
Amazon
07.2016 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Olive Harvey Middle College
10001 S Woodlawn Ave06.2016
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Self-discipline
- Safe food handling
- Integrity and honesty
- Basic math
- Initiative and Self-motivation
- Verbal and written communication
- Drive-thru operations
- Resilience and persistence
- Hospitality service expertise
- Supplies monitoring and restocking
- Beverage preparation
- Problem-solving
Timeline
Crew Member
Dunkin' Donuts Franchising
06.2024 - 07.2025
Customer Service Representative
Amazon
07.2016 - 04.2025
High School Diploma -
Olive Harvey Middle College
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