Deon Simms
Calumet City
Overview
9
9
years of professional experience
Work History
Home Health Care Provider
SEIU Health Care
09.2015 - 07.2024
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
Payroll Account Manager level2
Paylocity
01.2022 - 09.2023
- Level2 account manager
- Developed strong relationships with clients through consistent communication, understanding their unique needs, and delivering tailored solutions via email, phone, and zoom
- Providing assistance with Time and Labor issues for clients including scheduling and code mapping
- Coordinated with accounting teams to ensure seamless integration of payroll data into financial reports for clients.
- Managed multiple accounts simultaneously, ensuring accurate data input and timely processing of payroll for each client.
- Facilitated smooth transitions for new clients by managing the implementation of payroll services, including account setup, data migration, and training.
Benefits Specialist
GoHealth
04.2021 - 12.2021
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinated plan participants scheduling for doctor appointment,transportation, and medicine delivery
Opex specialist
Allstate identity protection
10.2019 - 04.2021
- Provided clients with support on reviewing credit reports
- Reviewed possible fraud with insured to confirm if clients identity was being stolen
- Provided client with support with disputing the fraud and having it removed from credit reports
Floor support
Allstate National Catastrophe Call Center
03.2019 - 09.2019
- Team Assist Responsible for escalating calls to managers
- Responsible for answering call handler's question to efficiently assist them in helping the customer
- Responsible for executing the training for both new and existing call handlers
Loader/Unloader
UPS
11.2018 - 02.2019
- Responsible for special projects
- Responsible for loading and unloading trucks
Catastrophe Call Center Representative
Allstate
04.2018 - 11.2018
- Call Handler Responsible for assisting customers during the claims process by answering their questions, sending them estimates, and getting them in contact with their adjuster assigned their claim
Sales Associate
Footlocker
05.2015 - 11.2017
- Responsible for executing training for new hires
- Responsible for assisting customers in selecting shoes
- Responsible for maintaining stock by keeping it organized
Education
High School -
Thornton Fractional North High School
06.2014
Skills
- 45 wpm
- Microsoft office (4 years)
- Powerpoint (4 years)
- Word (4 years)
- Payroll management (2 years)
- Account management (4years)
- Benefits management (2 years)
- Home Care
- Customer service
- Technical support
- Zendesk
- Salesforce
- Payroll
- Typing
- Analysis skills
- Microsoft Excel
- Microsoft Word
- Communication skills
- Windows
- Customer support
- English
- Sales
- Computer skills
- Microsoft Office
- Leadership
- Organizational skills
- Phone etiquette
- B2C
- Telemarketing
- Data entry
Timeline
Payroll Account Manager level2
Paylocity
01.2022 - 09.2023
Benefits Specialist
GoHealth
04.2021 - 12.2021
Opex specialist
Allstate identity protection
10.2019 - 04.2021
Floor support
Allstate National Catastrophe Call Center
03.2019 - 09.2019
Loader/Unloader
UPS
11.2018 - 02.2019
Catastrophe Call Center Representative
Allstate
04.2018 - 11.2018
Home Health Care Provider
SEIU Health Care
09.2015 - 07.2024
Sales Associate
Footlocker
05.2015 - 11.2017
High School -
Thornton Fractional North High School
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