Denzel Crittendon

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.

Responsible for providing customers with the products they’ve ordered and ensuring the amounts and delivery days are correct.

• Enhanced customer satisfaction through timely deliveries and consistent communication.
• Maintained accurate records of all transactions, including invoices, payments, and credits issued to customers.
• Managed inventory levels for assigned route, ensuring adequate product availability for customers.
• Participated in regular performance reviews with management, identifying areas for personal development and professional growth.

Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. The duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.