Denvir Saud
CHICAGO
Summary
Technical professional with strong expertise in managing complex projects and leading technical teams. Adept at troubleshooting, system optimization, and ensuring seamless operations. Highly reliable, adaptable, and results-driven with strong focus on collaboration and effective communication. Known for strategic problem-solving, proactive leadership, and deep understanding of industry standards and technologies.
Overview
10
10
years of professional experience
Work History
Technical Services Manager
Flex Pack
Itasca, IL
10.2024 - Current
- Own the site quality system and continuous improvement roadmap; drive internal audits, supplier audits, CAPA, and change control aligned to FSSC 22000.
- Lead technical customer support across printing, lamination, slitting, and pouching operations; troubleshoot defects and process variability, and translate findings into actionable fixes.
- Author and maintain technical data sheets (TDS), product specs, and customer-facing documentation; ensure accuracy of critical attributes and revision control.
- Coordinate complaint investigations and Cost of Quality (COQ) tracking; formalize containment, root cause, and corrective actions with timely customer communication.
- Support food-safety prerequisites (GMPs, allergen/chemical control, SDS management) and site HACCP reviews appropriate to indirect food contact packaging.
- Strengthen pre-production/first-article and line-clearance checks; align QA/production on critical features, increasing efficiencies.
- Overview:
R&D and Quality Manager
Coster USA
South Elgin, IL
08.2020 - 10.2024
- As the R&D and Quality Manager at Coster USA, I led both research and development initiatives and managed a comprehensive quality management system. This multifaceted role was critical in driving the U.S. branch’s significant growth, contributing to more than doubling annual sales in three and a half years. I balanced technical support, lab management, quality system development, and team leadership to ensure both innovation and compliance, making key technical advancements major marketing tools for the company.
- Collaborated with sales for technical customer support, enhancing client satisfaction.
- Directed comprehensive lab testing, including compatibility, durability, and delivery rate evaluations.
- Spearheaded lab upgrades, enhancing testing capabilities and customer interaction.
- Designed and executed DOE-based trials to fine-tune delivery rates (viscosity, spray pattern, pumpability) and sensory performance, translating customer feedback and lab data into reformulated products that reduced complaints and boosted repeat orders.
- Directed comprehensive lab testing, including compatibility, durability, and delivery rate evaluations.
- Developed and modernized a cohesive quality management system, both physically and digitally.
- Led ISO 9001 and 14001 audits with zero findings and achieved GMP certification.
- Conducted supplier audits and managed material approvals, ensuring top-quality production.
- Implemented continuous improvement initiatives, reducing quality complaints and boosting operational efficiency.
- Managed a team of quality inspectors, providing training and maintaining high-quality standards.
- Overview:
- Research & Development (R&D) Responsibilities:
- Quality Management Responsibilities:
- Key Achievements:
R&D Agricultural Solutions Intern
Stepan Company
Chicago, IL
05.2019 - 08.2019
- Led early-stage research into seed coating formulations.
- Identified and optimized factors influencing seed coating performance.
- Conducted surfactant emulsion stability studies.
Process Engineering Co-op
Schwan’s Company
Cincinnati, OH
01.2018 - 08.2018
- Created process specification templates, enhancing production efficiency.
- Developed training guides for factory machinery.
- Participated in CQV processes and validation testing.
R&D Automotive Refinishing Intern
Sherwin-Williams
Cleveland, OH
05.2017 - 08.2017
- Evaluated and resolved product line color drift issues.
- Developed testing methods for product scale-down, improving data accuracy.
R&D Skin Care Science & Product Development Intern
GOJO Industries
Akron, OH
05.2016 - 08.2016
- Developed formulas and assessment methods for new soap and sanitizer products.
- Collaborated with various teams to qualify new materials and formulas.
Education
BS - Chemical Engineering
Ohio State University
Columbus, OH12.2019
Skills
- ISO 9001, 14001 Certification
- R&D Lab Management
- FSSC 22000
- Innovation Engineering
- CGMP 22716, 22715 Compliance
- Internal & External Auditing
- Quality System Management
- JMP, Minitab Proficiency
- Statistical Analysis
- Experimental Design
- Research and Development Expertise
- Technical Writing and Documentation
- Problem Solving
- Process Engineering
- Excel, PowerPoint, Word SharePoint
- Team Leadership and Training
- Continuous Improvement Initiatives
- Customer Technical Support
- Supplier Quality Management
- Project Management
- Risk Assessment and Mitigation
- Customer support
- Strategic design
Timeline
Technical Services Manager
Flex Pack
10.2024 - Current
R&D and Quality Manager
Coster USA
08.2020 - 10.2024
R&D Agricultural Solutions Intern
Stepan Company
05.2019 - 08.2019
Process Engineering Co-op
Schwan’s Company
01.2018 - 08.2018
R&D Automotive Refinishing Intern
Sherwin-Williams
05.2017 - 08.2017
R&D Skin Care Science & Product Development Intern
GOJO Industries
05.2016 - 08.2016
BS - Chemical Engineering
Ohio State University