Dennis "Pat" Carr
EVANSTON
Summary
Detail-oriented graphic artist with expertise in managing multiple design projects. Proven track record of mentoring junior designers and enhancing client relationships through innovative visual solutions.
Overview
37
37
years of professional experience
Work History
Graphic Artist
E. C. Schultz & Co.
Elk Grove Village
03.1989 - Current
- Collaborated with clients to understand project requirements and preferences.
- Managed multiple design projects while adhering to tight deadlines.
- Reviewed designs for quality and consistency before final production.
- Assisted in training junior designers on tools and best practices in design.
- Maintained an organized library of digital assets used in various projects.
- Developed original artwork, illustrations, logos, banners, icons and other design assets.
- Built relationships with vendors to develop cost effective solutions for projects.
- Edited existing graphics to improve the overall look of a project or advertisement.
- Worked with customers to present mockups and collect information for adjustments.
- Reviewed all work before submission for accuracy and quality assurance purposes.
- Utilized strong typography skills when creating text heavy designs.
Customer Service Representative
E. C. Schultz & Co.
Elk Grove Village
03.1989 - Current
- Assisted customers with inquiries and product information effectively.
- Processed returns and exchanges according to company policies.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery standards.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Educated customers on product features and benefits during interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Bachelor of Arts - General Studies
University of Northern Iowa
Cedar Falls, IA01-1987
Skills
- Graphic design
- Print production
- Customer relationship management
- Visual storytelling
- Content creation
- Problem solving
- Attention to detail
- Artistic flair
- Training and mentorship
- Time management
- Design research
- Typography design
- Logo design
- Vector artwork
- Photography composition
- Layout design
- Adobe creative suite
- Digital graphics
- Project management
- Photography background
- Adobe photoshop, illustrator, and InDesign
Timeline
Graphic Artist
E. C. Schultz & Co.
03.1989 - Current
Customer Service Representative
E. C. Schultz & Co.
03.1989 - Current
Bachelor of Arts - General Studies
University of Northern Iowa