Dennis E Smith Jr
Kinderhook
Summary
Dynamic Foreman with extensive experience at Kendall Vegetation Services, excelling in safety compliance and crew coordination. Proven track record in training and mentoring employees while managing equipment and materials effectively. Recognized for enhancing productivity and maintaining high-quality standards in project execution, ensuring a safe and efficient work environment.
Overview
11
11
years of professional experience
Work History
Foreman
Kendall Vegetation Services
Duluth
11.2023 - Current
- Supervised daily operations and ensured safety compliance on job sites.
- Coordinated crew activities to maintain efficient workflow and productivity.
- Trained new employees on equipment usage and safety protocols.
- Managed inventory of tools and materials for vegetation management tasks.
- Conducted regular inspections of work areas to identify hazards and ensure safety.
- Communicated project updates to management and addressed crew concerns promptly.
- Assisted in scheduling work shifts to optimize resource allocation and efficiency.
- Implemented best practices for vegetation control techniques among team members.
- Trained new employees in safety regulations, operational procedures, and company policies.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Ensured all workers adhered to company policies and procedures.
- Assessed work area conditions for potential hazards or risks.
- Provided guidance, direction, and technical assistance to crew members.
- Maintained daily logs of labor and equipment used on-site.
- Managed sites by focusing on safety, operations and productivity.
- Viewed and checked job equipment to determine maintenance requirements.
- Checked project details to verify job site materials and equipment.
- Supervised projects to uphold schedule requirements and quality demands.
- Created work crew schedules and delegated assignments.
- Reported project progress, site problems and labor status to supervisors.
Customer Service Representative
Rent One
Hannibal
11.2020 - 10.2023
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts using CRM software efficiently.
- Processed orders and returns in a timely manner.
- Maintained accurate records of customer interactions daily.
- Educated customers about products and services effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
- Took special orders in person and over telephone, generating additional revenue every month.
Painter
Manchester Tank
Quincy
04.2019 - 04.2020
- Applied paint using brushes, rollers, and spray equipment for uniform coverage.
- Mixed paints and coatings according to specifications for various projects.
- Ensured compliance with safety standards while handling hazardous materials.
- Collaborated with team members to complete projects within scheduled timelines.
- Conducted quality checks on finished work to maintain high standards.
- Maintained tools and equipment in optimal condition for efficient operation.
- Cleaned up job sites after completion of projects.
- Used power and hand tools safely and effectively.
- Wore protective clothing such as masks, respirators and gloves.
- Inspected painted surfaces for defects such as cracking, blistering, or fading.
- Assessed work areas to determine safety measures required before beginning the job.
Supervisor
Bickers Exhibition and Demolition
Quincy
05.2014 - 03.2019
- Supervised daily operations and ensured adherence to safety protocols.
- Coordinated team schedules and assigned tasks to optimize workflow efficiency.
- Trained new employees on company policies and operational procedures.
- Conducted performance evaluations and provided constructive feedback to staff.
- Collaborated with management to streamline operational processes and improve productivity.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Education
Quincy Senior High
Quincy, ILSkills
- Safety compliance
- Crew coordination
- Equipment management
- Hazard assessment
- Training and mentoring
- Customer relationship management
- Employee training
- Site inspection
- Attention to detail
- Decision-making
- Roofing
- Equipment operation
- Structural repairs
- Material ordering
- Workplace safety
- Scaffolding set up
- Drywall installation
- Heavy lifting
- Dimensions and measurements
- Project estimation and bidding
- Wood and metal framing
- Task delegation
- Construction vehicles operation
- Materials management
- Construction deadlines
- Equipment oversight
- Tool maintenance
- Repairing wall surfaces
- Hand and power tools
- Drywalling
- Residential construction
Timeline
Foreman
Kendall Vegetation Services
11.2023 - Current
Customer Service Representative
Rent One
11.2020 - 10.2023
Painter
Manchester Tank
04.2019 - 04.2020
Supervisor
Bickers Exhibition and Demolition
05.2014 - 03.2019
Quincy Senior High
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