DENNIS DOW
HAZEL CREST,Il
Summary
Diligent EVS Technician with comprehensive background in excellent customer service and maintaining cleanliness and orderliness in various settings. Demonstrated ability to manage cleaning tasks efficiently, ensuring high standards of hygiene. Proven skills in using cleaning equipment and materials effectively to create safe and welcoming environment.
Overview
34
34
years of professional experience
Work History
Housekeeping Aide (WG-2)
Jesse Brown VA Hospital
Chicago, IL
01.2017 - Current
- Achieved high standards of cleanliness in service areas on each assigned floor. Enhanced the upkeep of exam rooms, hallways, lobbies, lounges, restrooms, elevators, stairways, and other workstations, contributing to a safe and welcoming environment.
- Monitored bathroom supply levels and assessed usage patterns to ensure adequate inventory management.
- Executed comprehensive checks between shifts to facilitate seamless transitions during tour switches.
- Collaborated with supervisor to identify and implement enhancements for a more efficient work environment for team members and patients.
- Conducted systematic removal of waste and hazardous materials to ensure compliance with health and safety regulations in hospital environments.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Removed soiled sheets, washcloths and towels.
- Reported equipment malfunctions or breakdowns to your supervisor .
Prep Cook/Food Runner ($31,000/yr)
Levy Restaurant
01.2015 - 01.2017
- Prepared and sanitized all dishes and utensils used by the restaurant
- Monitored and set the food at the proper temperatures to remain fresh and properly stored.
- Licensed food handler and Cook in the state of Illinois
- Participate in monthly advancement meetings to better the restaurant, customer service, and the meal choices that may change.
- Educate staff on necessary storage and thermometer usage.
- Manage the understaffing of the restaurant during all shifts I work to ensure no station was left unmanned or customers were neglected, even if I had to work extra shifts.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Call Center Representative- ($28,500/yr Temp-to-hire)
Advocate Medical Group
Buffalo, IL
01.2014 - 01.2015
- Evaluates patient information and clinic schedule lists to determine whether patient is vested
- Gathers information and collects/compiles data to meet the needs of the service
- Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.
- Received inbound calls to schedule appointments, transfer/dispatch to Triage Nurse for emergent patient issues.
- Set priorities and deadlines to efficiently assist the doctors with patient care.
- Update patient information such as insurance, address, phone number, and emergency contact to assure readiness for their next encounter.
- Coordinates with the patient care team to review clinic appointment availability.
- Schedules new and established patient appointments.
- Tracks and facilitates completion of encounters and consults.
- Participates in team huddles and team meetings to manage and plan patient care.
- Proficient in Microsoft Word, Excel, and PowerPoint to better organize and communicate with my Team.
General Labor ($15.50/hr)
MeadwestVasco
01.2012 - 01.2014
- Handled the logistics of the printing quality and distribution
- Communicating with management to ensure supplies and quality control is maintained to get more done.
- Gather information from different departments to ensure the printing process was replicated in all areas for efficiency and accuracy.
- Packed and distributed the printing to the loading area for delivery.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Technology Maintenance Administrator ($14.00/hr)
AT&T –NCSC
01.2004 - 01.2013
- Troubleshoot customer repair issues while directly speaking with the customers
- Prompt and accurate decision making to obtain customer satisfaction
- Perform in lead role by handling escalations and other complex calls
- Interact with field managers and technicians to ensure work coverage
- Analyze workload and capacity for daily work assignments
Center Directory Assistant-($12.00/hr)
AT&T-CALL
01.1997 - 01.2004
- Receive incoming calls for numbers and addresses
- Ensure the best customer service accuracy of information and connections
- Handle 1000-1500 calls per day
Data Processing Technician
United States Navy
01.1992 - 01.1996
- Troubleshooting customer and interoffice complaints regarding technology
- Reports to the office manager of the escalated situations to ensure customer care.
- Maintaining all access of IT capabilities to fix minor errors via phone or online.
- Communicating and collect feedback data to help improve the service we provide.
- Developed training materials and mentored junior technicians on data management systems and protocols.
Education
Communications
Illinois Institute of Technology
Skills
- Customer service
- Housekeeping
- Chemical handling
- Customer service-focused
- Laundry skills
- Floor Care
Timeline
Housekeeping Aide (WG-2)
Jesse Brown VA Hospital
01.2017 - Current
Prep Cook/Food Runner ($31,000/yr)
Levy Restaurant
01.2015 - 01.2017
Call Center Representative- ($28,500/yr Temp-to-hire)
Advocate Medical Group
01.2014 - 01.2015
General Labor ($15.50/hr)
MeadwestVasco
01.2012 - 01.2014
Technology Maintenance Administrator ($14.00/hr)
AT&T –NCSC
01.2004 - 01.2013
Center Directory Assistant-($12.00/hr)
AT&T-CALL
01.1997 - 01.2004
Data Processing Technician
United States Navy
01.1992 - 01.1996
Communications
Illinois Institute of Technology