Denna Veasey
Chicago
Summary
Experienced and highly motivated Office Manager and Administrative Professional with over 5 years of success in higher education, K–12, and medical office environments. Proven ability to lead office operations, coordinate procurement and finance processes, supervise staff, support enrollment and outreach initiatives, and maintain compliance with institutional and regulatory standards. A strong communicator committed to creating inclusive, organized, and student-centered workspaces that support long-term success.
Overview
9
9
years of professional experience
Work History
Office Manager
Governors State University
04.2022 - Current
- Manage day-to-day office operations for a busy university department, including scheduling, purchasing, communications, and compliance.
- Coordinate procurement and finance requests, monitor budgets, and ensure timely processing of payments and invoices.
- Serve as the primary point of contact for internal and external stakeholders, including faculty, students, vendors, and families.
- Supervise, train, and mentor administrative staff and student workers, supporting performance growth and team collaboration.
- Maintain confidential records, digital databases, and filing systems in line with university policies and accreditation requirements.
- Support student engagement initiatives and assist with event planning, enrollment communications, and outreach activities.
- Coordinate room reservations, student observational experiences, and logistical needs for academic programs and events.
- Monitor office compliance with environmental health and safety standards, working closely with campus operations staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Administrator Assistant
School District 132
11.2021 - 04.2022
- Provided administrative support to school leadership across attendance, student discipline, transportation, and school safety functions.
- Maintained compliance records and prepared documentation for review boards and audits.
- Scheduled meetings, handled parent communications, and maintained sensitive student records.
- Assisted with recruitment logistics and onboarding support for school staff and student services.
- Facilitated coordination of in-school suspension, detention, and student support activities.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
Medical Receptionist (Temp)
Center for Minimally Invasive Surgery
08.2021 - 11.2021
- Greeted patients and coordinated appointments while handling billing, insurance verification, and payment processing.
- Maintained a clean and welcoming reception environment and provided exceptional service to patients and visitors.
- Operated a high-volume switchboard, resolved inquiries, and scheduled follow-ups for medical services.
- Assisted with claims intake and collaborated with clinical teams on patient communications and recordkeeping.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Front Desk Receptionist/Guest Services
425 S. Financial Place
10.2018 - 08.2021
- Delivered guest and client support in a fast-paced office complex with over 80 incoming calls and visits per day.
- Managed daily office functions including scheduling, recordkeeping, and customer issue resolution.
- Supervised clerical support staff, coordinated group reservations, and maintained a professional front desk operation.
- Supported event coordination and maintained a safe, organized, and welcoming environment for all guests.
Assistant Manager
Build A Bear Workshop Inc
08.2016 - 10.2018
- Trained and supervised retail staff, ensuring a welcoming and high-performing environment.
- Managed inventory procurement and merchandise displays to align with customer demand.
- Handled daily financial transactions, cash reconciliation, and customer service concerns.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sandwich Artist
Subway
12.2015 - 05.2016
- Maintained fast, friendly customer service while ensuring food safety and cleanliness.
- Accurately handled cash, orders, and inventory restocking duties.
Education
High School Diploma -
Rich Central High School
Olympia Fields, IL05-2016
Bachelor of Arts - Clinical Psychology
Governors State University
University Park, IL05-2027
Skills
- Office Operations & Administrative Management
Proven ability to streamline daily office functions, manage calendars, and ensure organizational efficiency in fast-paced educational environments - Procurement & Budget Coordination
Skilled in processing purchase orders, managing supply budgets, and ensuring compliance with institutional policies and procurement procedures
- Staff Supervision & Training
Experience in supervising, mentoring, and evaluating student workers and administrative staff to promote professional growth and operational excellence - Customer Service & Stakeholder Communication
Strong interpersonal skills with a track record of building positive relationships with students, faculty, families, and external partners in educational settings
Timeline
Office Manager
Governors State University
04.2022 - Current
Administrator Assistant
School District 132
11.2021 - 04.2022
Medical Receptionist (Temp)
Center for Minimally Invasive Surgery
08.2021 - 11.2021
Front Desk Receptionist/Guest Services
425 S. Financial Place
10.2018 - 08.2021
Assistant Manager
Build A Bear Workshop Inc
08.2016 - 10.2018
Sandwich Artist
Subway
12.2015 - 05.2016
High School Diploma -
Rich Central High School
Bachelor of Arts - Clinical Psychology
Governors State University
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