Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denisse Rios

Aurora,IL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Inside Sales Representative

Lindsay Windows
08.2022 - Current
  • Technically proficient with industry-relevant software, including Google Workspace and Microsoft Outlook, used to manage service requests, track orders, and communicate with clients and vendors.
  • Proven interpersonal and communication skills, with a strong track record of resolving customer issues, managing complaints, and building lasting client relationships in a fast paced environment.
  • Trained and onboarded new employees by delivering comprehensive training programs to ensure a smooth transition into the company's operations.
  • Scheduled daily batching for multiple high-volume production lines, each contributing to a combined output of approximately 800 windows and doors per day.
  • Utilized system to efficiently plan, coordinate, and adjust production workflows in real time based on inventory levels and production capacity.
  • Consistently managed production schedules to meet strict deadlines, minimize errors, and support on time order fulfillment.
  • Processed and recorded incoming payments, including checks and electronic deposits, ensuring timely and accurate updates to customer’s accounts.
  • Kept precise financial records using Sage 300, contributing to reliable accounts receivable management.
  • Developed strategic sales plans to achieve quarterly targets and maximize revenue growth.
  • Cultivated strong client relationships through effective communication and personalized service.

Store Supervisor

Discovery Clothing Company
06.2018 - 06.2022
  • Oversaw daily operations, ensuring optimal inventory management and stock replenishment.
  • Trained and mentored staff, fostering a collaborative team environment focused on customer service excellence.
  • Implemented visual merchandising strategies to enhance product presentation and drive sales performance.
  • Coordinated staff schedules to align with peak business hours, enhancing operational efficiency and customer satisfaction.
  • Managed loss prevention initiatives, reducing shrinkage through effective training and monitoring protocols.
  • Analyzed sales data to identify trends, adjusting merchandising strategies for maximum impact.

Education

High School Diploma -

East Aurora High School
Aurora, IL
05.2020

Skills

  • Proficient in client relations
  • Accounts receivable processing
  • Bank deposit management
  • Attention to detail
  • Product knowledge
  • Superior organizational skills
  • Email and phone etiquette
  • Production coordination
  • Active listening
  • Critical thinking
  • Data entry
  • Customer service

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Inside Sales Representative

Lindsay Windows
08.2022 - Current

Store Supervisor

Discovery Clothing Company
06.2018 - 06.2022

High School Diploma -

East Aurora High School

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Denisse Rios