Denise Troutman
Downers Grove
Summary
Dedicated Order Picker with expertise in aerospace parts handling and inventory management. Proficient in using CSI software and AS400 for efficient packaging and tracking. Known for exceptional attention to detail and effective communication skills. Achieved success in maintaining high customer satisfaction levels and optimizing freight operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Order Picker
State Seal Company
02.2023 - 11.2024
- Packaged aerospace items like gaskets and seals.
- Streamlined parts packaging with CSI and AS400.
- Relocate parts as needed in specified quantities.
- Monitored and managed material transactions using CSI software.
Supply Chain Specialist
CEVA Logistics
04.2021 - 01.2023
- Respond to and resolve all customer service inquiries each day
- Communicate with Clients through email and phone
- Data entry orders for customers and clients
- Efficiently utilized computer systems to enter, track, and manage driver data.
Electrical Assembler/Quality Assurance
Eaton's Cooper Lighting
11.2019 - 02.2021
- Expertise in assembling components of electrical systems using hand tools such as screwdrivers, pliers, wire strippers
- Capable of making necessary repairs on existing electrical assemblies as needed
- Knowledgeable of safety protocols when working with electricity and hazardous materials
- Successfully managed multiple projects simultaneously while meeting tight deadlines
- Competent in reading blueprints or engineering plans to determine exact locations for installing wiring systems and components
- Skilled in troubleshooting electrical issues by examining connections and components
Return Clerk
XPO Logistics
10.2017 - 05.2019
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Recorded product return details in inventory software.
Customer Service Representative/Order Entry
Crate and Barrel
09.2014 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Medical Assistant
Everest College
North Aurora, IL01.2013
High School Diploma -
West Aurora High School
Aurora, IL05.2011
Skills
- Active listening
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Effective communication
- Multi-tasking
- Team player
- Excellent work ethic
- Self-motivation
Certification
Driver's License
Timeline
Order Picker
State Seal Company
02.2023 - 11.2024
Supply Chain Specialist
CEVA Logistics
04.2021 - 01.2023
Electrical Assembler/Quality Assurance
Eaton's Cooper Lighting
11.2019 - 02.2021
Return Clerk
XPO Logistics
10.2017 - 05.2019
Customer Service Representative/Order Entry
Crate and Barrel
09.2014 - 09.2017
Diploma - Medical Assistant
Everest College
High School Diploma -
West Aurora High School
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