Dynamic, results-driven sales and business development professional with 15+ years of experience in hospitality, real estate, and customer engagement. Proven ability to exceed revenue goals, build long-term client relationships, negotiate contracts, and implement growth strategies.
Overview
36
36
years of professional experience
Work History
Director of Business Development
The Oaks Grille / Blackberry Oaks Golf Course
01.2022 - Current
Spearhead business development initiatives, driving increased event bookings, private dining, and catering revenue.
Built and strengthened corporate and community partnerships to expand brand awareness.
Developed marketing campaigns and promotions, boosting customer engagement and sales.
Negotiated contracts with vendors and clients, ensuring profitability and high client satisfaction.
Implemented operational improvements in service, event planning, and guest relations.
Licensed Realtor
Chase Real Estate
01.2012 - Current
Consistently exceeded sales quotas, achieving top producer status for 3 consecutive years.
Designed and executed customized marketing strategies for listings, increasing visibility and sales volume.
Guided clients through the buying and selling process with professionalism and personal attention.
Prepared and negotiated contracts, ensuring smooth transactions.
Manager
Emmett's Brewing Company
01.2007 - 01.2012
Managed staff scheduling, hiring, and training for a high-volume restaurant and brewery.
Oversaw inventory, purchasing, and cost-control measures to maximize profitability.
Handled customer concerns, improving guest experience and retention.
Implemented policies and process improvements to streamline operations.
Trainer | Bartender | Coordinator
Alfie's Restaurant & Tap House
01.2001 - 01.2007
Designed and implemented a new-hire training program that improved staff performance.
Balanced daily cash transactions and handled high-volume bar service.
Scheduled and recruited staff while maintaining quality standards.
Guest Services / Concierge
Marriott Desert Springs
01.1990 - 01.1996
Developed Marriott's first Guest Service Pilot Program, later adopted chain-wide.
Cultivated partnerships with local businesses to enhance guest experience.
Coordinated reservations, event bookings, and personalized guest services.
Skills
Business development and sales strategy
Real estate marketing
Client relationship management
Contract negotiation
Event planning
Market analysis
Customer service
Lead generation
Customer engagement
Vendor management
Social media marketing
Pipeline development
Sales coaching
Revenue growth
Networking
CRM platforms
Volunteer Leadership
Oswego High School Boosters
Head Cheer Coach, OTYF
Home & School President & VP
Feed My Starving Children
Education And Licenses
International Academy of Fashion Merchandising and Design, Chicago, 09/01/86 - 05/01/89
Information Security & Cyber. Support Specialist at Respite Care Foundation Inc.Information Security & Cyber. Support Specialist at Respite Care Foundation Inc.